Start with live chat, unlock every paid feature on Lite, then choose Scale or Max as your team, sites and customer base grow. Clear workspace limits, no per-resolution surprises, and Lite starts with 14 days free.
Included on Free
Upgrade to Lite for AI, bots, ticketing, routing and more.
Every paid feature, sized for a small team.
Free for 14 days, then $25/mo
Start free trialFree features, plus
The complete paid toolkit, sized for small teams.
Compared with Lite
More capacity for a growing support operation.
The same complete toolkit at our highest standard limits.
per workspace
Get MaxCompared with Scale
The complete paid toolkit at our highest standard capacity.
Enterprise gives you custom seats and AI credits, advanced security, SSO and a dedicated success manager, priced to fit your org.
The exact numbers behind each plan — what is included, what is metered, and where each limit sits. No fine print you have to hunt for.
| Free$0/moStart free | Lite$25/moTry free | Scale$65/moGet Scale | Max$215/moGet Max | |
|---|---|---|---|---|
| Workspace | ||||
| Team seats | 2 | 4 | 10 | 20 included |
| Additional team seats | $10 per seat / mo | |||
| Chat widgets | 1 | 3 | 10 | 50 |
| Saved CRM contacts | 100 | 500 | 1,000 | 7,000 |
| Conversations & messages | Unlimited | Unlimited | Unlimited | Unlimited |
| Roles & permissions (owner, admin, agent, viewer) | ||||
| Remove “Powered by Conecto” branding | ||||
| Live chat & inboxCore chat, public self-service and professional follow-up are included on every plan. | ||||
| Live chat widget with full customizer | ||||
| Widget home & quick questions | ||||
| Help-center articles inside the widget | ||||
| Widget in 7 languages | ||||
| File attachments in chat | ||||
| Shared team inbox | ||||
| Private notes & @mentions | ||||
| Collision detection & presence | ||||
| Canned responses | ||||
| Live visitor tracking | ||||
| Email the visitor when they miss your reply | ||||
| Conversation ratings (CSAT) | ||||
| IP banning & abuse controls | ||||
| AI agentAI credits are a monthly USD budget, top up any time, pay only for what you use. | ||||
| Included AI credits per month | $5 | $15 | $50 | |
| Pay-as-you-go top-ups | ||||
| AI agent trained on your website & private knowledge | ||||
| Answers in 50+ languages | ||||
| Cites the approved sources behind each answer | ||||
| Hands off to your team with full context | ||||
| MCP tool integrations (Linear, GitHub, Slack + any server) | ||||
| Email verification before sensitive lookups | ||||
| AI usage ledger & spend controls | ||||
| Bots & automationAutomations are included on every plan; bots, integrations and broadcasts start on Lite. | ||||
| No-code bot builder (flows, buttons, branching) | ||||
| Shopify, BigCommerce & Stripe lookups inside bot flows | ||||
| Keyword & inactivity automations | ||||
| Scheduled broadcasts to segments | ||||
| Tickets & routingTicketing and routing are included in every paid plan. | ||||
| Ticketing with priorities & categories | ||||
| Ticket replies by branded email | ||||
| Auto-convert quiet chats into tickets | ||||
| Departments & rule-based routing | ||||
| Round-robin distribution | ||||
| Self-service & knowledgeThe public help center is included on every plan; internal guidelines start on Lite. | ||||
| Help center & knowledge base | ||||
| Your branding: logo, accent, footer | ||||
| Article analytics (views & helpful votes) | ||||
| Employee guidelines (internal playbook) | ||||
| Analytics & performanceCore analytics and CSAT are included on every plan; agent performance starts on Lite. | ||||
| Conversation analytics & trends | ||||
| CSAT tracking | ||||
| Agent KPIs & availability tracking | ||||
AI credits are a monthly USD budget that resets on the 1st — top up any time and pay only for what your AI actually uses.
New accounts get Lite free for 14 days, one trial per account. Cancel before day 15 and you pay nothing.
AI support pricing follows three models in 2026: per resolution, per AI conversation, or a metered budget. Intercom’s Fin charges $0.99 per outcome; Tidio’s Lyro works out to roughly $0.70–$0.78 per conversation and Crisp’s Hugo about $0.05–$0.10; Conecto includes a USD allowance of $5 to $50 a month by plan, topped up pay-as-you-go.
Billed each time the AI resolves a conversation, with a 50-outcome monthly minimum. The better it performs, the higher the bill.
Every AI conversation draws down a quota, and the ladder climbs as your volume grows. Most unused credits reset monthly.
Actual token usage, metered against a budget you set, topped up pay-as-you-go. A ledger shows what every reply cost — and spoken replies draw from the same budget.
Competitor prices verified July 31, 2026 from public pricing pages — sources on each comparison page.
Most AI voice agents are priced per minute or behind custom sales quotes. Conecto’s voice agent is included with its AI plans: spoken replies draw from the same USD credit budget as text replies, from $25/mo with $5 of credits included — no per-minute rates and no minimum commitment.
Every plan has a fixed base price per workspace and includes a set number of seats. Free, Lite and Scale include every seat in the plan price; Max includes 20 and additional seats cost $10/€10 each per month.
AI credits power the AI chatbot. Lite includes 5 per month, Scale 15, and Max 50. Once you run out, you simply pay as you go in plain USD, no hard stop, no per-resolution stacking, no surprise upgrade.
No. The AI only answers from the content you approve in your knowledge base, and when it is unsure it hands the conversation to a human agent with full context, so customers always get a reliable answer.
Most teams are live in under 10 minutes. Paste one snippet to install the widget, invite your team to the shared inbox, and the AI chatbot starts learning from your knowledge base immediately.
Yes. Every new account can run Lite, our AI plan, free for 14 days, with the AI agent, 4 seats, 3 widgets and the Conecto branding removed. Nothing is charged during the trial, billing starts on day 15, and canceling before then costs you nothing. One trial per account.
The Free plan needs no card, ever. A card is only added when you start the 14-day Lite trial or buy a paid plan, so your workspace keeps running when the trial ends. Cancel during the trial and you pay nothing.
Yes, upgrade, downgrade or cancel anytime from your dashboard. Need more than Max? Talk to us about Enterprise.