Turn support into a growth engine.
Track response times, resolution rates and customer satisfaction. Measure your team and your AI chatbot side by side, and prove the impact of great support.
Free plan · No credit card required · Live in minutes
Trust you can verify, real infrastructure, not inflated numbers.
Analytics that read at a glance
Switch the range and watch the trend, KPIs and quality metrics recompute live.
Conversations
Hover for detailsResponse & quality
Analytics, in practice
See first response time, resolution rate, CSAT and AI deflection at a glance.
The numbers that run support
First response, resolution time, volume and CSAT update in real time on interactive charts you can interrogate point by point.
- First response & resolution time
- Volume trends in real time
- CSAT after every conversation
Your AI, measured honestly
See what the AI resolves before it ever reaches the inbox, side by side with your team: plus which help articles deflect and which need work.
- AI vs human resolution, side by side
- Deflection before the inbox
- Article views & helpful votes
Curious about Conecto?
Book a demo with our team to see Analytics on your own use case — or start free and see it live in minutes.
Everything inside Analytics
The full capability list — no add-ons, no per-feature upsells.
Live dashboards
Response time, resolution rate and volume, updated in real time.
CSAT & NPS
Capture satisfaction after every conversation and watch it trend.
Team & AI performance
Compare human and AI resolution, and spot coaching opportunities.
Exportable reports
Share clean reports with leadership in a couple of clicks.
Humans and AI, side by side
See what the AI resolves on its own versus what your team handles, and how that split trends.
Article performance
Views and helpful votes on every help-center article show which content deflects and which needs work.
Charts you can interrogate
Hover any point for exact values: real interactive charts, not static pictures.
Up and running in three simple steps
Track every conversation
Response time, resolution rate and volume update in real time as your team works.
Measure satisfaction
Capture CSAT after each chat and watch it trend across your team over time.
Share the results
Turn any view into a clean, shareable report for leadership in a couple of clicks.
Which plans include Analytics?
Included on every plan, Free included.
Significant things you shouldn’t miss
Light on your site
The widget is one self-contained script with no build step — your loading speed stays yours.
Hosted in Europe
Runs on Google Cloud in the EU, encrypted in transit, with billing secured by Stripe.
Free to start, forever
The Free plan is not a trial — two seats, a full widget and the core toolkit, no card required.
Which support metrics actually matter?
First response time, resolution time, conversation volume and customer satisfaction are the four numbers every support leader watches, they tell you whether customers get answers, how fast, and how it felt.
Conecto tracks all four in real time on interactive charts, adds CSAT after every conversation, and measures your AI agent with the same honesty as your team: you see exactly what is resolved before it ever reaches the inbox, and which help articles are doing the deflecting.
What can I measure with Conecto analytics?
First response time, resolution time, conversation volume, CSAT and how much your AI agent is deflecting, for your team and your AI side by side.
Does Conecto track CSAT?
Yes. Customers can rate conversations, and you can watch CSAT and NPS trend across your whole team.
Can I export support reports?
Yes. Turn any analytics view into a clean, shareable report for leadership in a couple of clicks.
Every conversation, one platform. Start free.
Bring your whole team into one tool built for great conversations, live in minutes. Start on the free plan with no card, or run Lite, our AI plan, free for 14 days.
Free plan · 14-day free trial on Lite · Cancel anytime
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