A price that does not rise with your busiest month
Gorgias sells the helpdesk in ticket bundles and charges for every ticket above them. Conecto charges per workspace: a sale weekend or a delivery delay brings more conversations, not a bigger bill.
A Gorgias alternative for stores that count every ticket
Gorgias is built for ecommerce support and does it well, especially on Shopify. Its price follows your volume: the helpdesk is sold in ticket bundles and its AI Agent is billed per automated interaction. Conecto charges one flat price per workspace, keeps conversations unmetered, and bills AI in published USD credits.
Compared September 29, 2026 · sources below · published by Conecto
Choose Conecto if…
- You want a price that stays the same in a busy month: conversations are not metered, and Gorgias bills overage per ticket
- You want live chat free: Conecto has a free plan, Gorgias starts with a trial and $10/mo for 50 tickets
- You sell on Shopware or Centra as well as Shopify, WooCommerce or BigCommerce
- You want AI on your website that can see the page and point at the right product (Beside)
Choose Gorgias if…
- You want AI that takes store actions such as cancelling orders and applying discounts (on some plans)
- You answer customers on social channels as well as email and chat
- You want revenue attribution for support conversations (on higher plans)
- You want phone and SMS from the same vendor as add-ons priced by volume
Conecto and Gorgias, feature by feature
What each product ships today, from public pages and documentation — every claim is linked in the sources at the bottom.
| ConectoStart free | Gorgias | |
|---|---|---|
| Pricing model | ||
| Free plan | $0: live chat, shared inbox, 2 seats | Free trial; plans from $10/mo for 50 tickets |
| What you pay for | One flat price per workspace | Ticket volume, plus AI per automated interaction |
| Busy-month overage | Conversations not metered | $0.40 per ticket (Starter), $36–$40 per 100 tickets above |
| Seats | 2 free, 4 Lite, 10 Scale, 20 Max | 3 on Starter, 500 from Basic |
| AI | ||
| AI agent trained on your content | Yes (Lite+) | Yes, AI Agent on every plan |
| How AI is billed | Published USD credits, $5 included on Lite | $0.85–$1.00 per automated interaction |
| AI store actions | Verified order status and tracking; refunds within your limits in Beside | Cancel, discount and apply actions (not on every plan) |
| AI voice visitors talk to on your site | Included on paid plans, uses AI credits | |
| Channels and stores | ||
| Website live chat | ||
| Social channels | Yes | |
| Phone | Conecto Phone add-on, from $99/mo | Voice add-on, priced by volume |
| Store platforms | Shopify, WooCommerce, BigCommerce, Shopware, Centra | Shopify, WooCommerce, BigCommerce; Magento on some plans |
What each one costs
Public prices as of September 29, 2026 — check both pricing pages before deciding; plans change.
| Conecto | Gorgias | |
|---|---|---|
| Billing model | Flat price per workspace | Ticket bundles + AI per automated interaction |
| Entry | $0 live chat, or $25/mo with the AI agent (Lite) | $10/mo helpdesk for 50 tickets; +$30/mo for 30 AI interactions |
| 300 conversations a month | $25/mo (Lite), conversations not metered | $60/mo helpdesk (Basic, $50 billed annually), AI extra |
| 2,000 conversations a month | $65/mo (Scale, 10 seats) | $360/mo helpdesk (Pro, $300 billed annually), AI extra |
| AI unit price | Metered in USD from included credits, then pay-as-you-go | $1.00 (Starter) to $0.85 (Advanced) per automated interaction |
The arithmetic: at 2,000 tickets a month, Gorgias Pro is $360/mo for the helpdesk before any AI Agent interactions. A Conecto Scale workspace is $65/mo with 10 seats, and AI usage is metered separately from its included $15 of credits.
In fairness: Gorgias only bills AI when it fully resolves a conversation, and its seat allowance from Basic up (500) is more than most stores will ever need.
Prices verified September 29, 2026 from Gorgias’s public pricing page. Check both pricing pages before deciding; plans change.
Where Gorgias genuinely wins
Gorgias is a focused ecommerce helpdesk. Where it beats Conecto today:
- AI Agent actions that change orders, such as cancellations and discounts
- Social channels in the same inbox as email and chat
- Revenue attribution for support conversations, on higher plans
- Voice and SMS add-ons from the same vendor
- 150+ app integrations
Why teams pick Conecto over Gorgias
AI pricing in plain dollars
Gorgias bills each automated interaction at $0.85 to $1.00. Conecto meters AI in USD from credits included in every paid plan, and a ledger shows what each reply cost.
Help that sees the product page
Conecto shows who is on your store right now, and with Beside the assistant can see the page a shopper is on and point at the right product or option instead of describing it.
Sources
Compared September 29, 2026 from public pages. Conecto publishes this comparison; we keep it factual and current. Spotted something outdated? Tell us and we will fix it.
Every conversation, one platform. Start free.
Bring your whole team into one tool built for great conversations, live in minutes. Start on the free plan with no card, or run Lite, our AI plan, free for 14 days.
Free plan · 14-day free trial on Lite · Cancel anytime
Prefer a walkthrough?