Know how your team is really doing.
Response and resolution times, workload and availability per agent, from today back to the last 90 days, with trend deltas that show who needs backup and what is improving.
Free plan · No credit card required · Live in minutes
Trust you can verify, real infrastructure, not inflated numbers.
Agent performance, in practice
Per-agent KPIs and availability tracking, with period-over-period trends.
Every agent, measured fairly
Response and resolution time, conversations handled and time online, per agent, for any period from today back to 90 days.
- Response & resolution per agent
- Availability time tracking
- Today → 90-day periods
Trends, not snapshots
Every number carries its change against the previous period, colored by direction, falling response time is green, falling volume is not.
- Deltas vs the previous period
- Colored by what “better” means
- Drill into any agent
Curious about Conecto?
Book a demo with our team to see Agent performance on your own use case — or start free and see it live in minutes.
Everything inside Agent performance
The full capability list — no add-ons, no per-feature upsells.
Per-agent KPIs
First response, resolution time and conversation volume for every teammate.
Availability tracking
See how long each agent was online and available across any period.
Trends, not snapshots
Every metric carries its change versus the previous period, green when it is improving.
Fair workloads
Spot who is drowning and who has room, before burnout does it for you.
Drill into any agent
Every teammate expands into their personal KPIs and trend lines for the period you pick.
Deltas that know direction
Falling response time shows green, falling volume does not: changes are colored by whether they are actually good.
Workload at a glance
Conversations handled per agent makes uneven load visible before it becomes burnout.
Up and running in three simple steps
Your team works as usual
Metrics accrue automatically from every conversation, nothing to log.
Pick a period
Today, yesterday, week, month or three months, each with deltas against the last.
Coach with confidence
Drill into any agent for their personal trend lines and workload.
Which plans include Agent performance?
Included on every paid plan: Lite, Scale and Max.
Significant things you shouldn’t miss
Light on your site
The widget is one self-contained script with no build step — your loading speed stays yours.
Hosted in Europe
Runs on Google Cloud in the EU, encrypted in transit, with billing secured by Stripe.
Free to start, forever
The Free plan is not a trial — two seats, a full widget and the core toolkit, no card required.
How do you measure support agents fairly?
Fair measurement compares like with like: the same metrics, over the same period, against the previous one. Averages alone hide everything interesting, you need per-agent response and resolution times, workload, and how long each person was actually available.
Conecto tracks all of it automatically and colors every change by what "better" means for that metric, falling response time shows green, falling volume does not. Coaching conversations start from the same numbers everyone can see.
What agent metrics does Conecto track?
Average first response time, resolution time, conversations handled and availability (time online), per agent and per period, with change indicators against the previous period.
Can I see how performance is trending?
Yes. Every metric shows its delta versus the comparable previous period (today vs yesterday, this week vs last) colored by whether it is improving.
Which plans include agent performance?
Agent KPIs and availability tracking are included on every paid plan: Lite, Scale and Max.
Every conversation, one platform. Start free.
Bring your whole team into one tool built for great conversations, live in minutes. Start on the free plan with no card, or run Lite, our AI plan, free for 14 days.
Free plan · 14-day free trial on Lite · Cancel anytime
Prefer a walkthrough?