Find the right product
Ask for "a gift under €50" or "a lamp for a reading corner" and get product cards with the real price, picture and a link to the product page.
Linen throw€49
Oak side table€189
WooCommerce
An AI chatbot for your WooCommerce store
Conecto reads your WooCommerce products and orders with a read-only key. Your AI agent recommends products as cards in the chat, tells verified customers where their order is, and passes anything else to your team with the whole conversation.
WooCommerceRead-only lookup
Where is order 1048?
Conecto AIWooCommerce · Verified customer
It shipped with UPS and should arrive on Thursday.
Order #1048Verified customer
StatusShipped
CarrierUPS
Tracking number1Z999AA10123456784
What is an AI chatbot for WooCommerce?
An AI chatbot for WooCommerce is a chat assistant on a WordPress store that answers shopper questions from the store’s own products, pages and policies. It can suggest products, look up an order’s status after the customer proves their email address, and hand the chat to a person when it cannot help.
Set it up in an afternoon
Create a read-only key
WooCommerce › Settings › Advanced › REST APIIn WordPress, go to WooCommerce, Settings, Advanced, REST API and add a key with Read permission. Nothing is installed on your store and nothing can be changed through the key.
Connect it in Conecto
AI › Plugins › WooCommerce › InstallPaste your store URL and the two keys. Conecto checks them straight away with a real product and order lookup, so a wrong key or a Plain permalink setting is caught before you go live.
Add the chat to your store
WPCode › Header & Footer › FooterPaste the widget snippet into the footer with a snippets plugin such as WPCode. The AI agent answers from your products and site, and your team replies from one shared inbox.
What shoppers can do in the chat
Every answer comes from your store, not from a generic model guessing about products it has never seen.
Track an order safely
Order details are shown only after the shopper confirms a one-time code sent to the email on the order. Tracking numbers appear when you use the WooCommerce Shipment Tracking or Advanced Shipment Tracking plugin.
Code sent to a••@example.com
482916
VerifiedReach a person with context
When the AI is not sure, it hands off. Your teammate sees the question, the products shown and the order it looked up, so the shopper never repeats themselves.
Can I change the delivery address?
MAMarta joined the chatYes. I can see order 1048, updating it now.
Show them where on the page
With Beside, the assistant can see the product page the shopper is on, point at the right option and read their cart through the WooCommerce Store API.
Choose fabricAdd to cart
This oneWhat does a WooCommerce AI chatbot cost?
The WooCommerce connection is part of every paid Chat plan, starting with Lite at $25 a month, with $5 of AI credits included. There are no per-resolution fees and no per-order charges.
Live chat, the shared inbox and visitor tracking stay free on the Free plan if you only want to talk to shoppers yourself.
Good to know.
Do I need to install a WordPress plugin?
No plugin is needed for the store connection. Conecto uses the WooCommerce REST API with a read-only key you create in your own admin. To show the chat on the store, you paste one snippet into the footer, for example with WPCode.
Can the chatbot see or change my customers’ orders?
It can read orders, never change them. An order is shown to a shopper only when the email on the order matches an address they confirmed with a one-time code in the chat.
Does it show tracking numbers?
Core WooCommerce does not store tracking numbers. If you use the WooCommerce Shipment Tracking extension or Advanced Shipment Tracking, the chatbot reads the tracking numbers they save. Without one, it still answers with the order status.
What if I use a custom order number plugin?
Plain order numbers are looked up directly. Stores that use a sequential order number plugin are covered by a search on the order number field.