Send every conversation to the person who can solve it.
Organize your team into departments with clear roles and permissions, then let rules distribute conversations round-robin: so billing questions reach billing, and no one gets buried.
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Teams & routing, in practice
Departments, roles and rule-based distribution keep every queue fair.
Departments that route themselves
Group agents into teams, set the rules, and round-robin keeps the load fair inside each department, billing reaches billing, always.
- Rule-based routing to departments
- Round-robin distribution
- Fair queues, no cherry-picking
Roles with guardrails
Owner, admin, agent and viewer roles keep settings, billing and customer data on a need-to-touch basis, and invites count toward seats so there are no surprises.
- Owner, admin, agent & viewer
- Viewers read everything, touch nothing
- Seat-aware email invites
Curious about Conecto?
Book a demo with our team to see Teams & routing on your own use case — or start free and see it live in minutes.
Everything inside Teams & routing
The full capability list — no add-ons, no per-feature upsells.
Departments & rules
Group agents into teams and route conversations to the right one automatically.
Round-robin distribution
New chats spread evenly across available teammates, no cherry-picking, no pile-ups.
Roles & permissions
Owner, admin, agent and viewer roles keep settings, billing and data on a need-to-touch basis.
Invite in seconds
Teammates join by email invite and land in the right department with the right role.
Seats that add up
Pending invites count toward your seats, so you always know exactly where you stand against your plan.
Rules you control
Decide which conversations reach which department; round-robin keeps the load fair inside each one.
Oversight without risk
Viewers see the whole operation and can change none of it: auditors and trainees included safely.
Up and running in three simple steps
Build your teams
Create departments and invite teammates with the role that fits.
Set the rules
Decide which conversations go to which department, distributed round-robin.
Let it flow
New conversations land with the right people automatically, evenly.
Which plans include Teams & routing?
Included on every paid plan: Lite, Scale and Max.
Significant things you shouldn’t miss
Light on your site
The widget is one self-contained script with no build step — your loading speed stays yours.
Hosted in Europe
Runs on Google Cloud in the EU, encrypted in transit, with billing secured by Stripe.
Free to start, forever
The Free plan is not a trial — two seats, a full widget and the core toolkit, no card required.
How should conversations reach your team?
Routing answers two questions: which team should own this conversation, and which person on that team gets it. Rules handle the first, billing to billing, technical to technical. Round-robin handles the second, spreading new conversations evenly so nobody drowns while a teammate idles.
Underneath sit roles that keep the workspace safe: owners and admins manage settings and billing, agents answer customers, and viewers see everything without touching anything. Invites are seat-aware, so your plan limits are never a surprise.
How does chat routing work in Conecto?
You group agents into departments and set rules for which conversations go where. Within a department, new chats are distributed round-robin so workload stays even.
What roles does Conecto support?
Owner, admin, agent and viewer. Roles control who can change settings, manage billing, write guidelines and reply to customers, viewers can look but never write.
Which plans include routing?
Roles and team invites are on every plan. Department-based routing with rule-based distribution is included on every paid plan: Lite, Scale and Max.
Every conversation, one platform. Start free.
Bring your whole team into one tool built for great conversations, live in minutes. Start on the free plan with no card, or run Lite, our AI plan, free for 14 days.
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