The AI and the team in one place
When the AI can’t help, a Conecto teammate picks up the same conversation in the shared inbox, with the full history. There is no second tool to connect and no second bill.
A Chatbase alternative with a team behind the AI
Chatbase is a fast way to put an AI agent trained on your content onto a website, with a wide choice of models. Conecto puts the same kind of AI agent inside a full support workspace: live chat, a shared inbox, human handoff and ticketing, at a flat price per workspace with more seats and no branding fee.
Compared September 29, 2026 · sources below · published by Conecto
Choose Conecto if…
- Your team answers customers too, and wants live chat and a shared inbox next to the AI
- You need more than a few seats: Conecto Scale includes 10, Chatbase Pro includes 5
- You want your own branding without a $99/mo add-on
- You want several chat widgets for different sites without paying per extra agent
Choose Chatbase if…
- You only need an AI agent and already run a helpdesk such as Zendesk, Intercom or Freshdesk
- You want to pick from many model families, including OpenAI, Anthropic, Gemini and Mistral
- You want to try AI on a free plan before paying
- You want WhatsApp, Messenger and Instagram channels for the agent
Conecto and Chatbase, feature by feature
What each product ships today, from public pages and documentation — every claim is linked in the sources at the bottom.
| ConectoStart free | Chatbase | |
|---|---|---|
| Plans | ||
| Free plan | Live chat and shared inbox; AI from Lite | AI agent with 50 message credits; agents deleted after 14 days inactive |
| Team seats | 2 free, 4 Lite, 10 Scale, 20 Max | 1 free, 2 Hobby, 3 Standard, 5 Pro |
| Chat widgets / AI agents | 1 free, 3 Lite, 10 Scale, 50 Max | 1 per plan; $25/mo per extra agent |
| Remove branding | Included from Lite ($25/mo) | $99/mo add-on |
| Support workspace | ||
| AI agent trained on your content | Yes (Lite+) | Yes |
| Live chat with your team | ||
| Shared inbox | ||
| Helpdesk integrations | Its own inbox and tickets | Zendesk, Intercom, Freshdesk, Help Scout, Gorgias and more |
| Messaging channels | Website chat, email, phone add-on | WhatsApp, Messenger, Instagram, Slack |
| AI | ||
| How AI is billed | USD credits: $5 Lite, $15 Scale, $50 Max, then pay-as-you-go | Message credits: 700 Hobby, 4,000 Standard, 15,000 Pro; $40 per extra 1,000 |
| Model choice | Choose the model per agent | OpenAI, Anthropic, Gemini, DeepSeek, Meta, Mistral and more |
| Voice | Website voice on paid plans; Phone add-on | Voice and telephony on paid plans |
What each one costs
Public prices as of September 29, 2026 — check both pricing pages before deciding; plans change.
| Conecto | Chatbase | |
|---|---|---|
| Billing model | Flat price per workspace, AI in USD credits | Plan tiers by message credits and seats |
| Entry with AI | $25/mo (Lite): 4 seats, 3 widgets, $5 AI credits | $40/mo (Hobby): 2 members, 1 agent, 700 credits |
| Mid tier | $65/mo (Scale): 10 seats, 10 widgets | $150/mo (Standard): 3 members, 1 agent, 4,000 credits |
| Top self-serve tier | $215/mo (Max): 20 seats, 50 widgets | $500/mo (Pro): 5 members, 1 agent, 15,000 credits |
| No branding | Included from Lite | +$99/mo |
Message credits and USD credits measure different things, so compare AI cost with your own traffic: Chatbase sells credits in plan tiers and at $40 per 1,000 extra; Conecto meters each reply in USD and shows the cost per reply in a ledger.
In fairness: Chatbase gives you AI on its free plan and a wider choice of model families than most support tools.
Prices verified September 29, 2026 from Chatbase’s public pricing page. Check both pricing pages before deciding; plans change.
Where Chatbase genuinely wins
Chatbase is a flexible AI agent builder. Where it beats Conecto today:
- AI on the free plan, so you can test answers before paying
- A wide choice of model families: OpenAI, Anthropic, Gemini, DeepSeek, Meta, Mistral and more
- Ready integrations with the helpdesks many teams already use
- WhatsApp, Messenger and Instagram channels for the agent
Why teams pick Conecto over Chatbase
Seats and widgets that fit a team
Chatbase’s $500 Pro plan includes 5 members and one agent. Conecto Scale is $65 a month with 10 seats and 10 widgets, and your own branding is included from Lite.
AI cost you can read per reply
Conecto meters AI in USD and shows what each reply cost, so you can see what a month of answers really cost instead of estimating credits.
Sources
Compared September 29, 2026 from public pages. Conecto publishes this comparison; we keep it factual and current. Spotted something outdated? Tell us and we will fix it.
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