Crisp is one of the better products in this category, and this page says so. But the two products bet on different things: Crisp on channel breadth and co-browsing, Conecto on an AI agent your visitors can talk to out loud, per-agent performance numbers, and plans that never charge per seat.
Compared July 31, 2026 · sources below · published by Conecto
What each product ships today, from public pages and documentation — every claim is linked in the sources at the bottom.
| ConectoStart free | Crisp | |
|---|---|---|
| Live chat & inbox | ||
| Live chat widget | ||
| Shared team inbox | ||
| Live visitor tracking | ||
| See what visitors type before they send | Typing indicator | Yes (MagicType) |
| Co-browsing & video calls | ||
| Channels beyond web chat | Email (ticket replies) | WhatsApp, Instagram, SMS + more (Essentials+) |
| AI | ||
| AI agent trained on your site & knowledge base | Yes (Lite+) | Yes — Hugo (Mini+) |
| AI voice agent visitors talk to | ||
| AI languages | 50+ | 50+ chat languages |
| AI billing model | USD credits + pay-as-you-go | ~$0.05–$0.10 per AI conversation |
| AI spend ledger & controls | Billing limits (Pay-As-You-Go) | |
| Support operations | ||
| Ticketing | Scale+ | Plus plan (per Crisp docs) |
| Knowledge base / help center | Scale+ | Essentials+ |
| Departments & routing | Scale+ | Essentials+ |
| Per-agent performance KPIs | Scale+ | Basic (custom dashboards on Plus) |
| Campaigns & broadcasts | Scale+ | |
| No-code bot builder | Lite+ | Essentials+ |
| Store & billing lookups in flows | Stripe & BigCommerce (Shopify coming soon) | Shopify (all plans) |
| Platform | ||
| Saved contact profiles | 100–20,000 by plan | 100–200,000 by plan |
| Developer API | ||
| AI tool integrations via MCP | ||
| Integrations marketplace | First-class + MCP servers | 100+ apps (Plus) |
Public prices as of July 31, 2026 — check both pricing pages before deciding; plans change.
| Conecto | Crisp | |
|---|---|---|
| Free plan | $0 — 2 seats, 1 widget | $0 — 2 seats |
| Entry paid plan | $25/mo (Lite) — 10 seats | $45/mo (Mini) — 4 seats |
| Mid plan | $65/mo (Scale) — 20 seats | $95/mo (Essentials) — 10 seats |
| Top self-serve plan | $215/mo (Max) — 50 seats | $295/mo (Plus) — 20+ seats |
| Extra seats | Not sold — each plan includes its seats | $10 per seat per month |
| AI usage | Included USD credits, then pay-as-you-go | ~$0.05–$0.10 per AI conversation (credits reset monthly) |
| Free trial | 14 days of Lite | 14 days, all features |
Crisp’s base price is flat per workspace, but seats above the included count are $10/seat/month — a 25-agent team on Essentials pays $95 + $150 in seat overage. Conecto plans never bill per seat.
Both products meter AI in dollars rather than per resolution. Crisp bills roughly $0.05–$0.10 per Hugo-handled conversation; Conecto meters actual token usage against a USD budget with a per-reply ledger.
Prices verified July 31, 2026 from each vendor's public pricing page — check both before deciding; plans change.
Crisp is a genuinely strong all-in-one suite, rated 4.6/5 across 148 verified Capterra reviews, with a fair dollar-denominated AI billing model. Where it beats Conecto today:
Conecto’s AI answers out loud when a visitor taps the orb and speaks — same knowledge base, same inbox, billed from the same AI credits. Crisp offers human audio calls, but nothing a visitor can talk to when your team is asleep.
Weak reporting is the most consistent complaint in Crisp’s own reviews — no per-agent view of response times, workload or resolutions. Conecto ships first response time, resolution time, availability and workload per agent on Scale.
No $10-per-seat overage waiting after the plan price. Every Conecto plan includes its seats, and AI is metered in plain USD with a ledger showing what each reply cost and who triggered it.
Compared July 31, 2026 from public pages. Conecto publishes this comparison; we keep it factual and current. Spotted something outdated? Tell us and we will fix it.
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