Crisp is one of the better products in this category, and this page says so. But the two products bet on different things: Crisp on channel breadth and co-browsing, Conecto on an AI agent your visitors can talk to out loud, per-agent performance numbers, and included seats with published Max add-ons.
Compared July 31, 2026 · sources below · published by Conecto
What each product ships today, from public pages and documentation — every claim is linked in the sources at the bottom.
| ConectoStart free | Crisp | |
|---|---|---|
| Live chat & inbox | ||
| Live chat widget | ||
| Shared team inbox | ||
| Live visitor tracking | ||
| See what visitors type before they send | Typing indicator | Yes (MagicType) |
| Co-browsing & video calls | ||
| Channels beyond web chat | Email (ticket replies) | WhatsApp, Instagram, SMS + more (Essentials+) |
| AI | ||
| AI agent trained on your site & knowledge base | Yes (Lite+) | Yes — Hugo (Mini+) |
| AI voice agent visitors talk to | ||
| AI languages | 50+ | 50+ chat languages |
| AI billing model | USD credits + pay-as-you-go | ~$0.05–$0.10 per AI conversation |
| AI spend ledger & controls | Billing limits (Pay-As-You-Go) | |
| Support operations | ||
| Ticketing | Scale+ | Plus plan (per Crisp docs) |
| Knowledge base / help center | Scale+ | Essentials+ |
| Departments & routing | Scale+ | Essentials+ |
| Per-agent performance KPIs | Scale+ | Basic (custom dashboards on Plus) |
| Campaigns & broadcasts | Scale+ | |
| No-code bot builder | Lite+ | Essentials+ |
| Store & billing lookups in flows | Stripe & BigCommerce (Shopify coming soon) | Shopify (all plans) |
| Platform | ||
| Saved contact profiles | 100–7,000 by plan | 100–200,000 by plan |
| Developer API | ||
| AI tool integrations via MCP | ||
| Integrations marketplace | First-class + MCP servers | 100+ apps (Plus) |
Public prices as of July 31, 2026 — check both pricing pages before deciding; plans change.
| Conecto | Crisp | |
|---|---|---|
| Free plan | $0 — 2 seats, 1 widget | $0 — 2 seats |
| Entry paid plan | $25/mo (Lite) — 4 seats | $45/mo (Mini) — 4 seats |
| Mid plan | $65/mo (Scale) — 10 seats | $95/mo (Essentials) — 10 seats |
| Top self-serve plan | $215/mo (Max) — 20 seats | $295/mo (Plus) — 20+ seats |
| Extra seats | Max: $10 per seat per month | $10 per seat per month |
| AI usage | Included USD credits, then pay-as-you-go | ~$0.05–$0.10 per AI conversation (credits reset monthly) |
| Free trial | 14 days of Lite | 14 days, all features |
Crisp’s base price is flat per workspace, but seats above the included count are $10/seat/month — a 25-agent team on Essentials pays $95 + $150 in seat overage. Conecto includes every seat on Free, Lite and Scale; Max adds seats above 20 for the same published $10/seat/month.
Both products meter AI in dollars rather than per resolution. Crisp bills roughly $0.05–$0.10 per Hugo-handled conversation; Conecto meters actual token usage against a USD budget with a per-reply ledger.
Prices verified July 31, 2026 from each vendor's public pricing page — check both before deciding; plans change.
Crisp is a genuinely strong all-in-one suite, rated 4.6/5 across 148 verified Capterra reviews, with a fair dollar-denominated AI billing model. Where it beats Conecto today:
Conecto’s AI answers out loud when a visitor taps the orb and speaks — same knowledge base, same inbox, billed from the same AI credits. Crisp offers human audio calls, but nothing a visitor can talk to when your team is asleep.
Weak reporting is the most consistent complaint in Crisp’s own reviews — no per-agent view of response times, workload or resolutions. Conecto ships first response time, resolution time, availability and workload per agent on Scale.
Free, Lite and Scale include every seat in the plan price. Max includes 20 and publishes each additional seat at $10 per month, while AI is metered in plain USD with a ledger showing what each reply cost and who triggered it.
Compared July 31, 2026 from public pages. Conecto publishes this comparison; we keep it factual and current. Spotted something outdated? Tell us and we will fix it.
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