Tidio is a polished product with a genuinely capable AI agent, and its reviews show it. The difference is the billing architecture: Tidio meters agent conversations, Lyro AI conversations and Flows visitors as three separate ladders, while a Conecto workspace is one flat plan plus one USD budget for AI. This page lays both out with sources, including where Tidio is simply better.
Compared July 31, 2026 · sources below · published by Conecto
What each product ships today, from public pages and documentation — every claim is linked in the sources at the bottom.
| ConectoStart free | Tidio | |
|---|---|---|
| Live chat & inbox | ||
| Live chat widget | ||
| Free plan | 2 seats, unlimited conversations | 10 seats, 50 conversations/mo |
| Shared team inbox | ||
| Channels beyond web chat | Email (ticket replies) | Email, Messenger, Instagram, WhatsApp |
| Live visitor tracking | All plans | Paid plans (Starter+) |
| Remove vendor branding | All paid plans | Add-on (~$16.67/mo annual) or Plus |
| AI | ||
| AI agent trained on your content | Yes (Lite+) | Yes — Lyro |
| AI voice agent visitors talk to | ||
| AI billing | USD credits, token-metered, pay-as-you-go | Per Lyro conversation: 50/mo for $39 up to 1,000/mo for $700 |
| Free AI allowance | $5/mo included on Lite | 50 conversations once, lifetime — does not reset |
| Multilingual AI replies | 50+ languages | Auto-detects language |
| Support operations | ||
| Ticketing | Scale+ | All plans (automations on Plus) |
| Customer-facing help center | Scale+ | |
| Built-in CRM | All plans | Contact properties, no CRM module |
| No-code bot flow builder | Lite+, unmetered | Flows — metered per visitor reached |
| Departments & routing | Scale+ ($65/mo) | Plus only (from $300/mo) |
| Agent performance analytics | Scale+ | Growth+ |
| Platform | ||
| Developer API | All plans | Plus/Premium only (from $300/mo) |
| AI tool integrations via MCP | ||
| Store & billing lookups | Stripe & BigCommerce (Shopify coming soon) | Native Shopify actions (Growth+) |
Public prices as of July 31, 2026 — check both pricing pages before deciding; plans change.
| Conecto | Tidio | |
|---|---|---|
| Billing model | One plan + one AI budget | Three meters: agent conversations, Lyro AI, Flows visitors |
| Free plan | $0 — 2 seats, unlimited conversations | $0 — 10 seats, 50 conversations/mo |
| Entry paid plan | $25/mo (Lite) | $29/mo (Starter, 100 conversations) |
| Mid plan | $65/mo (Scale) | $59–$349/mo (Growth, by conversation volume) |
| AI agent | Included credits + pay-as-you-go | $39/mo (50 Lyro conversations) to $700/mo (1,000) |
| Automation | Included on its plan tier | Flows: $29–$299/mo by visitors reached |
| API, departments, custom branding | Scale, $65/mo | Plus, from $300/mo + usage |
| Free trial | 14 days of Lite | 7 days, all features |
Tidio’s three meters each climb independently: a store with 600 agent conversations, 300 Lyro conversations and 10,000 Flows visitors pays $129 + $210 + $69 ≈ $408/mo on monthly billing. A Conecto Scale workspace is $65/mo plus whatever your AI actually uses from its USD budget.
In fairness: Tidio’s conversation metering is honestly designed — visitor messages you never answer don’t count, and AI or Flows replies don’t burn the human-conversation quota.
Lyro conversations work out to roughly $0.70–$0.78 each on monthly billing; Conecto meters actual token usage in USD with a per-reply ledger instead of a flat per-conversation rate.
Prices verified July 31, 2026 from Tidio's public pricing page (monthly-billed figures; the page displays annual-equivalent prices by default). Check before deciding; plans change.
Tidio is used by 300k+ businesses and holds a 4.7/5 rating across 590 Capterra reviews. Where it beats Conecto today:
Tidio bills agent conversations, Lyro conversations and Flows visitors on three separate ladders that each climb as you grow. Conecto is one flat workspace price and one USD budget for AI — with a ledger showing what every reply cost.
Tidio has no customer-facing knowledge base — Lyro’s knowledge lives inside the bot. Conecto’s help center does both jobs: customers self-serve from it, and the AI answers from it, citing the article behind each reply.
At Tidio, departments, the API and custom branding sit behind the Plus plan at $300/mo plus usage. At Conecto, routing and departments arrive with Scale at $65/mo, and the developer API is available on every plan.
Compared July 31, 2026 from public pages. Conecto publishes this comparison; we keep it factual and current. Spotted something outdated? Tell us and we will fix it.
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