One inbox for chat, email and your whole team.
Your whole team in one collaborative inbox. Assign chats, leave private notes and reply together without stepping on toes.
Free plan · No credit card required · Live in minutes
Trust you can verify, real infrastructure, not inflated numbers.
One shared inbox, your whole team in sync
Assign chats, leave private @mention notes, see visitors typing live, and resolve in a tap. Scrub the scene or let it play.
Shared inbox, in practice
Everyone in sync, no duplicate replies, no dropped conversations.
Reply as one team
Conversations route to the right person, private notes with @mentions keep help invisible to the customer, and collision detection stops double replies.
- Assignment & round-robin routing
- Private notes with @mentions
- Collision detection built in
Nothing slips at night
Each customer has exactly one live thread, and when they go offline your answer reaches them by email: one per away period, never spam.
- One live thread per customer
- Away visitors get your reply by email
- Ring, badge & tab flash on new chats
Curious about Conecto?
Book a demo with our team to see Shared inbox on your own use case — or start free and see it live in minutes.
Everything inside Shared inbox
The full capability list — no add-ons, no per-feature upsells.
Assignment & routing
Send the right conversation to the right person automatically.
Private notes & @mentions
Loop in a teammate without the customer ever seeing it.
Canned responses
Reply in a click with saved answers and keyboard shortcuts.
Collision detection
See who else is viewing so two people never reply at once.
One live thread per customer
A customer never ends up with two parallel conversations, replies always land in the one live thread.
They left? Answer anyway
When a visitor has gone offline, your reply reaches them by branded email: one per away period, never spam.
Viewers welcome
The viewer role can read everything and touch nothing, perfect for QA, training and stakeholders.
Up and running in three simple steps
Bring channels together
Chat and email land in one shared inbox your whole team can see.
Assign and collaborate
Route conversations, @mention teammates and leave private internal notes.
Reply without collisions
See who else is viewing so two people never answer the same chat.
Which plans include Shared inbox?
Included on every plan, Free included.
Significant things you shouldn’t miss
Light on your site
The widget is one self-contained script with no build step — your loading speed stays yours.
Hosted in Europe
Runs on Google Cloud in the EU, encrypted in transit, with billing secured by Stripe.
Free to start, forever
The Free plan is not a trial — two seats, a full widget and the core toolkit, no card required.
What is a shared inbox?
A shared inbox is one place where your whole team sees, assigns and answers customer conversations together, instead of forwarding emails or sharing a login. Assignment and routing send each conversation to the right person; collision detection makes sure two people never answer the same one.
Conecto adds the details that keep teams sane: private notes with @mentions the customer never sees, exactly one live thread per customer, and email delivery of your reply when the visitor has already left: so being offline never means being unreachable.
Every conversation, one platform. Start free.
Bring your whole team into one tool built for great conversations, live in minutes. Start on the free plan with no card, or run Lite, our AI plan, free for 14 days.
Free plan · 14-day free trial on Lite · Cancel anytime
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