tawk.to is genuinely free — unlimited agents, unlimited chats, and a whole support suite at $0. If that is all you need, use it; this page will not pretend otherwise. Conecto is for the moment free stops being the point: when you want an AI agent as the core of the product rather than a credit add-on, a voice agent that ships today instead of a waitlist, and performance numbers you can coach a team with.
Compared July 31, 2026 · sources below · published by Conecto
What each product ships today, from public pages and documentation — every claim is linked in the sources at the bottom.
| ConectoStart free | tawk.to | |
|---|---|---|
| Live chat & inbox | ||
| Live chat widget | ||
| Agent seats | 2–20 included by plan; Max can add seats | Unlimited, free |
| Shared team inbox | ||
| Channels beyond web chat | Email (ticket replies) | WhatsApp, Messenger, Telegram, SMS, Instagram |
| Live visitor tracking | ||
| Remove vendor branding | Lite+ (from $25/mo) | $29–$39/mo per property |
| AI | ||
| AI agent trained on your content | Core product (Lite+) | Add-on (AI Assist) |
| AI voice agent visitors talk to | Waitlist — from $49/mo + usage | |
| AI billing | USD credits, token-metered | Message credits: free 100/mo, then $29–$399/mo plans |
| Answers cite your sources | ||
| Multilingual AI replies | 50+ languages | Auto-detects language |
| Support operations | ||
| Ticketing | Scale+ | Free |
| Knowledge base / help center | Scale+ | Free (white-label costs extra) |
| Built-in CRM | All plans | Free (contacts + pipeline) |
| No-code bot flow builder | Lite+ | No visual builder |
| Automations & broadcasts | Scale+ | Triggers only, capped at 20 per property |
| Per-agent performance KPIs | Scale+ | Basic reporting |
| Departments & routing | Scale+ | Departments, two roles (admin/agent) |
| Platform | ||
| Developer API | REST API + browser SDK | JavaScript API & webhooks |
| AI tool integrations via MCP | ||
| Store & billing lookups in flows | Stripe & BigCommerce (Shopify coming soon) | Shopify app (orders, refunds) |
| Hired human chat agents | From $1/hr | |
Public prices as of July 31, 2026 — check both pricing pages before deciding; plans change.
| Conecto | tawk.to | |
|---|---|---|
| Platform price | $0–$215/mo by plan | $0 — unlimited agents & chats |
| Remove branding | Included on Lite+ | $29–$39/mo per property |
| AI agent | Included USD credits on Lite+ ($25/mo), then pay-as-you-go | Free: 100 msgs/mo · paid from $29/mo (1,000 credits) to $399/mo |
| AI overage | Pay-as-you-go from your USD budget | $30 per 1,000 extra credits (top-ups never expire) |
| Voice AI | Included (AI credits) | Waitlist — from $49/mo + usage |
| Hired 24/7 human agents | Not offered | $1/hr (≈ $728/mo for 24/7) |
| Free trial | 14 days of Lite | Core platform is free forever |
The honest arithmetic: tawk.to with the badge removed plus 1,000 AI messages a month runs $58–$68/mo in add-ons ($29–$39 branding + $29 AI Assist, each per property). Conecto Lite is $25/mo with no badge and $5 of AI credits included.
tawk.to publishes two branding-removal prices — $29/mo on its marketing pages and $39/mo (or $348/yr) in its help center — so both are shown here.
In fairness: tawk.to’s purchased AI credits carry over and never expire, and its core platform has no seat or volume limits at all.
Prices verified July 31, 2026 from tawk.to's add-ons page, help center and llms.txt — tawk.to has no unified pricing page. Check before deciding; plans change.
tawk.to has run since 2013, reports over 3 billion monthly widget interactions, and holds a 4.6/5 rating across 345 Capterra reviews. Where it beats Conecto today:
tawk.to’s AI Assist is a message-credit add-on bolted onto a 2013 platform. Conecto was built around the AI agent: it crawls your site, cites the article behind each answer, verifies email before sensitive lookups, and logs what every reply cost.
tawk.to advertises voice agents from $49/mo plus usage — behind a waitlist. Conecto’s voice agent is live: visitors tap the orb, ask out loud, and the exchange lands in your inbox like any other conversation.
The most consistent themes in tawk.to’s own reviews are glitches, missed mobile notifications and a dated interface. Conecto is one modern product — widget, inbox, CRM and analytics designed together, with per-agent numbers when you’re ready to coach.
Compared July 31, 2026 from public pages. Conecto publishes this comparison; we keep it factual and current. Spotted something outdated? Tell us and we will fix it.
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