Intercom’s Fin is the benchmark AI support agent — strong enough that the company renamed itself after it in May 2026, and Salesforce agreed to buy it for about $3.6B a month later. What Conecto offers instead is the part growing teams actually struggle with: a bill you can predict. Flat per-workspace plans, AI metered in plain USD, and a voice agent that doesn’t start with a sales call.
Compared July 31, 2026 · sources below · published by Conecto
What each product ships today, from public pages and documentation — every claim is linked in the sources at the bottom.
| ConectoStart free | Intercom | |
|---|---|---|
| Core platform | ||
| Live chat widget | ||
| Free plan | No — 14-day trial | |
| Shared team inbox | ||
| Live visitor tracking | Partial — activity segments, no live board | |
| Built-in CRM / contact profiles | ||
| AI | ||
| AI agent trained on your content | Yes (Lite+) | Yes — Fin, the category benchmark |
| AI voice agent visitors talk to | Included — uses AI credits | Fin Voice — custom pricing |
| AI pricing model | USD credits, no minimum | $0.99 per outcome, 50-outcome monthly minimum |
| AI languages | 50+ | 45, generally available |
| Cites sources behind each answer | ||
| Support operations | ||
| Ticketing | Scale+ | Essential+ |
| Knowledge base / help center | Scale+ | Essential+ (multilingual on Advanced) |
| Departments & routing | Scale+ | Advanced+ |
| Outbound campaigns & broadcasts | Scale+ | $99/mo add-on + per-message fees |
| Agent performance analytics | Scale+ | Yes (deeper analysis is a $99/mo add-on) |
| No-code bot / workflow builder | Lite+ | Advanced+ |
| Platform | ||
| Developer API & SDKs | ||
| AI tool integrations via MCP | ||
| App marketplace | First-class + MCP servers | Large public App Store |
Public prices as of July 31, 2026 — check both pricing pages before deciding; plans change.
| Conecto | Intercom | |
|---|---|---|
| Billing model | Flat per workspace | Per seat + per AI outcome |
| Free plan | $0 — 2 seats, 1 widget | None — 14-day trial |
| Entry paid plan | $25/mo — whole workspace, 10 seats | $29–39 per seat/mo (Essential) |
| A 10-agent team | $65/mo (Scale) | $290–390/mo in seats alone (Essential) |
| AI agent | Included credits + pay-as-you-go, no minimum | $0.99/outcome, $9.99/qualification, 50-outcome minimum |
| AI copilot for agents | Not offered | $29–35 per agent/mo |
| Voice AI | Included (AI credits) | Custom pricing — contact sales |
| Outbound campaigns | Included on Scale+ | $99/mo add-on, then per-message fees |
Intercom bills an outcome when Fin resolves a conversation — including an "assumed resolution," where the customer simply leaves without replying. One outcome per conversation, credited back if it reopens, and never billed when the customer asks for a human.
The 10-agent figure is arithmetic on Intercom’s published Essential seat price ($29 annual / $39 monthly per seat) and excludes Fin outcomes, Copilot seats and add-ons.
Naming note: Intercom renamed its company to Fin in May 2026; the platform keeps the Intercom name, and Salesforce signed an agreement to acquire the company in June 2026.
Prices verified July 31, 2026 from Intercom's public pricing and help-center pages — check both vendors before deciding; plans change.
Shopping the whole field? Entry prices and AI billing for the alternatives buyers actually shortlist — verified July 31, 2026, sources at the bottom of this page.
| Entry paid price | AI pricing | Best fit | |
|---|---|---|---|
| Conecto | $25/mo — whole workspace, 10 seats | USD credits, pay-as-you-go | Small teams that want chat, AI and voice in one flat plan |
| Help Scout | $25 per user/mo | $0.75 per AI resolution | Clean shared inbox with predictable per-seat cost |
| Crisp | $45/mo per workspace (Mini) | ~$0.05–$0.10 per AI conversation | All-in-one suite with co-browsing |
| Tidio | $29/mo (Starter) | ≈$0.70–$0.78 per Lyro conversation | Shopify-first e-commerce teams |
| Freshchat | $19/agent/mo (annual) | $49 per 100 sessions + $29/agent copilot | One vendor across chat, tickets and voice |
| Zoho SalesIQ | $7/operator/mo (annual) | Bundled bot-session quota | Zoho-ecosystem teams within visitor-tracking quotas |
Help Scout, Freshchat and Zoho SalesIQ price per seat; Conecto, Crisp and Tidio price per workspace (Crisp adds $10/seat beyond the seats its plan includes). Freshchat and Zoho headline prices require annual billing.
Intercom is the category’s reference product, rated 4.5/5 across 1,134 verified Capterra reviews. Where it beats Conecto today:
Cost is the dominant theme in Intercom’s own verified reviews — per-seat prices that climb as you hire, and AI fees that climb as it succeeds. A Conecto workspace is one flat price, seats included, with AI metered in plain USD against a budget you set.
Fin Voice is real and impressive — and custom-priced behind a sales conversation. Conecto’s voice agent ships with the AI agent, answers from the same knowledge base, and draws from the same USD credits as text replies.
Intercom’s reviewers call it powerful but heavy for small teams. Conecto starts free, goes live in minutes, and its paid plans price the whole workspace — the fit Intercom offered a decade ago, with today’s AI.
Compared July 31, 2026 from public pages. Conecto publishes this comparison; we keep it factual and current. Spotted something outdated? Tell us and we will fix it.
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