Live chat for your team
See who is on the store, start conversations and reply from one shared inbox with notes, assignment and history.
SSam R.Where is order 1048?
AAna C.Do you ship to Norway?
LLee K.Is this in stock?
BigCommerceLive chat and an AI agent for BigCommerce
Talk to shoppers on your BigCommerce store in real time, and let an AI agent answer the questions that come up every day: which product fits, and where is my order.
BigCommerceRead-only lookupWhere is order 1048?
Conecto AIBigCommerce · Verified customer
It shipped with UPS and should arrive on Thursday.
BigCommerce · Verified customerOrder #1048Verified customer
StatusShipped
CarrierUPS
Tracking number1Z999AA10123456784
What does BigCommerce live chat with AI do?
BigCommerce live chat with AI puts a chat window on a BigCommerce store where an AI agent answers from the store’s products and pages. It recommends products as cards, shares order status and tracking once the shopper confirms their email, and passes the chat to a person when needed.
Set it up in an afternoon
Create an API account
Settings › Store-level API accounts › CreateIn BigCommerce, create a store-level API account with read access to Products and Orders. Copy the store hash and access token.
Connect it in Conecto
AI › Plugins › BigCommerce › InstallPaste both into Conecto. Each permission is tested live, so a missing Orders scope is flagged right away with the fix.
Add the chat to your storefront
Storefront › Script ManagerPaste the widget snippet into your theme or Script Manager. Your team answers in the shared inbox; the AI covers the rest.
Built for the questions stores get most
Live chat on its own is free. Add the AI agent when you want answers around the clock.
Product recommendations
The AI agent searches your catalog and shows product cards with prices, pictures and links.
Linen throw€49
Oak side table€189
Order status after a code
Shoppers confirm a one-time code sent to the email on their order before any order details appear.
Code sent to a••@example.com
482916
VerifiedCart-aware help with Beside
With Beside, the assistant sees the page and reads the cart through the BigCommerce storefront API, so it can answer about what the shopper is buying.
Choose fabricAdd to cart
This oneWhat does BigCommerce live chat cost?
Live chat, the shared inbox and visitor tracking are on the Free plan. The AI agent and the BigCommerce connection start with Lite at $25 a month, with $5 of AI credits included.
No per-resolution fees and no per-order charges.
Good to know.
Which BigCommerce permissions does Conecto need?
Read access to Products and Orders on a store-level API account. Conecto never writes to your store.
Can I use live chat without the AI?
Yes. Live chat with a shared inbox is free. The AI agent and store lookups are part of the paid plans.
How do shoppers prove an order is theirs?
They enter the email on the order and confirm a one-time code sent to it. Only then does the chat show the order’s status or tracking.