Every issue tracked from open to resolved.
Turn conversations into tickets with statuses, priorities and categories. Reply by email, route to the right team, and let quiet chats convert to tickets automatically so nothing slips.
Free plan · No credit card required · Live in minutes
Trust you can verify, real infrastructure, not inflated numbers.
Tickets, in practice
No dropped issues: statuses, priorities and email follow-up in one queue.
A queue with judgement
Statuses, priorities from low to urgent, your own categories, and filters that get the right slice of the queue in front of the right person.
- Open, pending, resolved
- Low → urgent priorities
- Your categories, your filters
Issues survive the night
Opt in and quiet, unanswered chats become tickets after the delay you choose, transcript attached, customer notified by branded email.
- Quiet chats convert automatically
- Branded email replies, no portal
- Full transcript attached
Curious about Conecto?
Book a demo with our team to see Tickets on your own use case — or start free and see it live in minutes.
Everything inside Tickets
The full capability list — no add-ons, no per-feature upsells.
Statuses & priorities
Open, pending, resolved, with low to urgent priorities and your own categories.
Reply by email
Answer a ticket and the customer gets a clean, branded email, even after they leave your site.
Quiet chats become tickets
Opt-in: unanswered chats convert to tickets after the delay you choose, so off-hours questions survive.
Routed to the right team
Assign tickets to departments or teammates so ownership is never in doubt.
Never lose the night shift
Unanswered chats convert to tickets after the quiet period you choose, then close cleanly: morning-you triages instead of scrolling.
Your categories
Define ticket categories that match your operation and filter the queue by status, priority or owner.
Context always attached
A ticket born from a chat carries the whole transcript: nobody asks the customer to repeat themselves.
Up and running in three simple steps
Capture the issue
Tickets come from chats, bots, automations or your team, each with a full history.
Triage and assign
Set priority and category, then route to the department or person who owns it.
Resolve and follow up
Reply in-thread or by email and close the loop with the customer notified.
Which plans include Tickets?
Included on every paid plan: Lite, Scale and Max.
Significant things you shouldn’t miss
Light on your site
The widget is one self-contained script with no build step — your loading speed stays yours.
Hosted in Europe
Runs on Google Cloud in the EU, encrypted in transit, with billing secured by Stripe.
Free to start, forever
The Free plan is not a trial — two seats, a full widget and the core toolkit, no card required.
When do you need ticketing next to live chat?
Live chat is perfect while both sides are present, but real issues outlive the visit. Ticketing gives every issue a number, a status, a priority and an owner, so work that spans hours or days cannot silently disappear.
Conecto turns chats into tickets with the transcript attached, replies reach the customer as branded emails with no portal to log into, and an opt-in rule converts quiet unanswered chats into tickets automatically, your night shift, without the night shift.
How are tickets created in Conecto?
From live chats, bot flows, automations or manually by your team. You can also opt in to converting unanswered chats into tickets automatically after a quiet period you choose.
Can customers reply to tickets by email?
Yes. Ticket replies reach the customer as branded emails, and their responses land back on the same ticket, no portal or login needed.
Which plans include ticketing?
Ticketing is included on every paid plan: Lite, Scale and Max.
Every conversation, one platform. Start free.
Bring your whole team into one tool built for great conversations, live in minutes. Start on the free plan with no card, or run Lite, our AI plan, free for 14 days.
Free plan · 14-day free trial on Lite · Cancel anytime
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