Product cards in the chat
Shoppers describe what they need and get cards with the product name, price, picture and a link, straight from your catalog.
Linen throw€49
Oak side table€189
ShopwareAn AI chatbot for your Shopware store
A free Shopware 6 app puts the Conecto chat in your storefront, behind Shopware’s own cookie consent. Connect your shop once, and your AI agent answers from your products and tells verified customers where their order is.
ShopwareRead-only lookupWhere is order 1048?
Conecto AIShopware · Verified customer
It shipped with UPS and should arrive on Thursday.
Shopware · Verified customerOrder #1048Verified customer
StatusShipped
CarrierUPS
Tracking number1Z999AA10123456784
What is an AI chatbot for Shopware?
An AI chatbot for Shopware is a chat assistant in a Shopware 6 storefront that answers shopper questions from the shop’s products and pages. It can recommend products, check an order’s status and tracking after the customer confirms their email, and pass the conversation to the shop’s team when needed.
Set it up in an afternoon
Install the Conecto app
Extensions › My extensions › Upload extensionUpload the ConectoChat app in Extensions, then paste your widget key per sales channel. It is an app, not a PHP plugin, with no server of its own.
Keep consent in Shopware
Cookie consent › Comfort features › Conecto chatThe chat appears as an opt-in under Comfort features in Shopware’s cookie consent manager and loads only after a visitor accepts. The consent gate is on by default.
Connect your shop
Settings › System › IntegrationsCreate an Integration in Settings, System, Integrations and paste its access key ID and secret into Conecto. Products and orders are checked live before anything is saved.
What shoppers can do in the chat
The AI agent works from your shop’s real data, in the shopper’s own language.
Verified order tracking
Order status and tracking are shown only after the shopper confirms a one-time code sent to the email on the order.
Code sent to a••@example.com
482916
VerifiedReplies in their language
The AI answers in the language the shopper writes in, and your team can read every message translated in the inbox.
Wo ist meine Bestellung?
Sie wurde gestern mit DHL versendet.
A person when it matters
The AI hands off when it is unsure. Your teammate sees the whole conversation and the order it looked up.
Can I change the delivery address?
MAMarta joined the chatYes. I can see order 1048, updating it now.
What does a Shopware AI chatbot cost?
The Shopware app is free. The AI agent and the shop connection are part of every paid Chat plan, starting with Lite at $25 a month, with $5 of AI credits included.
No per-resolution fees and no per-order charges.
Good to know.
Does it work on Shopware SaaS and self-hosted shops?
The app is built as a Shopware 6 app rather than a PHP plugin, which is the format that runs on both. You download it from Conecto and upload it in your shop’s Extensions area.
Is the chat GDPR friendly?
By default the chat loads only after a visitor accepts it in Shopware’s own cookie consent manager, under Comfort features. The chat stores its session in the browser and sets no cookies of its own.
Can the chatbot change orders?
No. It reads products and orders to answer questions. Order details are shown only to a shopper who confirmed the email address on that order.