Chatbot human handoff without restarting the conversation
Let AI handle routine questions and your team handle the rest. Pass the conversation to a person with the messages and customer context already in view.
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How it works
I can help you with that. Please share your order number.
Hi Jamie, I can help with your order.
Conversation history
Let teammates read the conversation before replying.
@Alex · Delivery information
Private team notes
Coordinate the next reply with private notes and mentions.
Can I change my delivery address?
I can help you with that. Please share your order number.
Review the conversation before replying
Read the customer’s question and the existing replies before continuing.
Continue in the shared inbox
Reply, add a private note or change the owner from the same support workspace.
Customer needs help changing order #1048.
Put it into practice
Keep a clear path to a person
An AI answer is not the right outcome for every request.
Give the agent the full conversation
The receiving teammate can read what the customer asked and what the AI answered.
Continue with the tools your team uses
Work from the shared inbox with ownership, private notes and the customer profile nearby.
Frequently asked questions
Let AI handle routine questions and your team handle the rest.
Frequently asked questions
Does the customer need to open a new chat?
No. A handoff preserves the current conversation and makes its messages available to the receiving teammate.
Can a handed-off conversation become a ticket?
Does handoff remove the AI conversation?
Can teammates collaborate after a handoff?
Should every unanswered question become a new article?
Which plan do I need?