Help desk

Ask your agent

1. Answer each new ticket asking when a repair is ready within the hour, then mark it as waiting on the customer.

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2. Every morning, work through the overdue queue first, then the tickets waiting on the business.

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3. Ask for a rating when a ticket is resolved, and report last month's ratings to the owner.

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• List ticketsticket_listTickets, newest activity first, filtered by status, priority, requester, tag, field or contact, or as a work queue.Free*
• Read a ticketticket_getOne ticket with its request, every reply, customer message and note, its fields, SLA state and rating.Free*
• Open a ticketticket_createOpens a support ticket for a customer request; the customer is emailed only if you ask.$0.01 a call
• Reply to a ticketticket_replyEmails the requester a reply in the ticket's thread, with files if needed, or adds a private note, and can set the status.$0.05 a call
• Update a ticketticket_updateChanges a ticket's status, priority, category, subject, tags, fields, assignee, or the CRM records it is about.$0.01 a call
• Merge ticketsticket_mergeMerges a duplicate ticket into another: its messages, notes, email threads, tags and fields move over.$0.01 a call
• Connect a support inboxticket_connect_inboxMakes an inbox a support inbox: every new email to it opens a ticket, and replies stay in its thread.$0.001 a call
• Save a canned replyticket_save_templateSaves a canned reply under a name, with the status and tags it applies whenever it is sent.$0.001 a call
• List canned repliesticket_list_templatesEvery saved reply with its text, status and tags.Free*
• Delete a canned replyticket_delete_templateDeletes a saved reply by name.$0.001 a call
• Read help desk settingsticket_get_settingsThe help desk's SLA targets, auto-close, satisfaction survey setting and support inboxes.Free*
• Change help desk settingsticket_update_settingsSets the SLA targets per priority, auto-close and the satisfaction survey.$0.001 a call
• Help desk reportticket_reportHow support went over the last days: volumes, backlog, response and resolution times, SLA results, ratings, and tickets by channel, priority and tag.Free*

Connect your agent

Each address connects the Help desk tools and the account tools that come with every area. Your agent can also call any tool over REST: POST https://api.conecto.chat/v1/tools/<name>.

• MCP server
  https://api.conecto.chat/mcp/helpdeskCopy
• Connector for ChatGPT, Claude or Grok, one for every area
  https://api.conecto.chat/v1/mcpCopy
• OpenAPI for a custom GPT
  https://api.conecto.chat/v1/openapi/helpdesk.jsonCopy
• OpenAPI for Power Automate and Copilot Studio
  https://api.conecto.chat/v1/openapi/helpdesk.swagger.jsonCopy