AI help desk

Every email to your support address opens a ticket. Your own AI agent answers it in the same thread.

Give this to your agent

Set up Conecto from https://conecto.chat/SKILL.md, then answer our support email as tickets.

Works in Claude, ChatGPT, Grok, Hermes Agent and 5 more agents.

A person asks: Tell Paul we'll touch up the top tube next week, send him the photo of the paint match, and set the ticket to waiting on him.

Your agentcalled ticket_reply$0.05

#87 Scratch on the Tabor's top tubeHigh

Paul Hoffmann · Damaged delivery · Order 2231

The request

Called on Wednesday: the Tabor gravel bike delivered on Monday has a 3 cm scratch on the top tube. He would like it touched up or the frame swapped.

Reply, sent by email

Hello Paul,

we are sorry about the scratch. We can pick the bike up on Tuesday, touch up the top tube in our workshop and bring it back on Thursday. A photo of the paint match is attached. Does that work for you?

Halverson Support

This message was written by Halverson Cycle & Repair's AI assis...

Waiting on the customerEmail sent

The tool's documented reply, for Halverson Cycle & Repair, a bike shop with a repair workshop in Portland, Oregon.

What your agent does

Each request is one tool call, paid from the balance.

A person asks: Make every email to hello@ a support ticket too.
Your agentcalled ticket_connect_inbox$0.001

Connect the inbox

Every new email to it opens a ticket.
A person asks: Which support tickets are still waiting on us? Longest wait first.
Your agentcalled ticket_listFree

Work the queue

Waiting on us, overdue or at risk, longest wait first.
A person asks: Tell Paul we'll touch up the top tube next week, send him the photo of the paint match, and set the ticket to waiting on him.
Your agentcalled ticket_reply$0.05

Answer in the thread

With files, a new status or a private note.

What it costs

Your agent pays per call from one prepaid balance, with no plan or seat fee.

What AI help desk costs on Conecto
A reply	$0.05
Opening or changing a ticket	$0.01
An inbox for support email	$1.00 a month
Making it a support inbox	$0.001
Reading tickets and the reports	Free

Reading is free up to 1,000,000 reads a month for the whole account, then $0.50 per 10,000. Your agent starts with $1.00 of credit. Top-ups start at $5.00, plus a 7% + $0.35 fee, and the first one is doubled, up to $20.00 extra.

The tools

All 581 tools

The tools AI help desk uses, with their prices
Tool	What it does	Price
Connect a support inbox	Makes an inbox a support inbox: every new email to it opens a ticket, and replies stay in its thread.	$0.001
List tickets	Tickets, newest activity first, filtered by status, priority, requester, tag, field or contact, or as a work queue.	Free
Read a ticket	One ticket with its request, every reply, customer message and note, its fields, SLA state and rating.	Free
Reply to a ticket	Emails the requester a reply in the ticket's thread, with files if needed, or adds a private note, and can set the status.	$0.05
Update a ticket	Changes a ticket's status, priority, category, subject, tags, fields, assignee, or the CRM records it is about.	$0.01
Merge tickets	Merges a duplicate ticket into another: its messages, notes, email threads, tags and fields move over.	$0.01
Save a canned reply	Saves a canned reply under a name, with the status and tags it applies whenever it is sent.	$0.001
Help desk report	How support went over the last days: volumes, backlog, response and resolution times, SLA results, ratings, and tickets by channel, priority and tag.	Free

Questions

How does an AI help desk work?

Customer emails arrive as tickets. Your agent reads the queue, answers in the customer's thread, sets the status and asks a person when it needs to. Conecto keeps the threads, the SLAs and the reports.

Can my agent answer support emails?

Yes. Connect a support inbox, and every new email opens a ticket your agent answers in the same thread. Each reply costs $0.05.

Can a person take over a ticket?

Yes. Your agent can leave a private note, assign the ticket, or hold an action for a person's approval.

Who hosts it?

Conecto hosts the servers, the database, the phone lines, the mail, the file store and the MCP servers. Your agent only needs the address.

All solutions

Give this to your agent.