Connect a support inbox
Makes an inbox a support inbox: every new email to it opens a ticket, and replies stay in its thread.
$0.001 a call
From your agent’s balance. A call that fails costs nothing.
An example
Make every email to hello@ a support ticket too.
Your agent callsticket_connect_inbox$0.001 a call
The example business is Halverson Cycle & Repair, a bike shop with a repair workshop in Portland, Oregon. The reply is the one the tool really gives.
{
"inbox": "hello@halverson-cycle-repair.useconecto.com",
"open_tickets": true
}Use it when
Customer email to an existing inbox should become tickets, or should stop doing so.
- For a new address to start from, use
email_create_inbox.
What it does
Make one of the account's email inboxes a support inbox (open_tickets true): every new email to it opens a ticket, a reply in the same thread is added to that ticket (and reopens it), and ticket replies go out from its address in the same thread. Out-of-office replies, bounces, list mail and spam never open tickets. open_tickets false stops new tickets; answers to existing ones still arrive. Create the inbox first with email_create_inbox (email connector).
What comes back
The inbox address and opens_tickets. Every reply also carries cost_usd and balance_usd.
Inputs
| Name | Type | What it is |
|---|---|---|
inboxRequired | string | Up to 254 characters. |
open_tickets | boolean | Default: true. |
The call
Over MCP, call ticket_connect_inbox on https://api.conecto.chat/mcp/helpdesk. Over REST:
curl -X POST https://api.conecto.chat/v1/tools/ticket_connect_inbox \
-H "Authorization: Bearer $CONECTO_KEY" \
-H "Content-Type: application/json" \
-d '{"inbox":"hello@halverson-cycle-repair.useconecto.com","open_tickets":true}'When it refuses
A refused call costs nothing and says what to do next.
| Code | When | What to do |
|---|---|---|
not_found404 | No active inbox of the business has that address. | Use one from email_list_inboxes, or make one with email_create_inbox. |
More Help desk tools
All 13 tools- List tickets
ticket_listTickets, newest activity first, filtered by status, priority, requester, tag, field or contact, or as a work queue.Free* - Read a ticket
ticket_getOne ticket with its request, every reply, customer message and note, its fields, SLA state and rating.Free* - Open a ticket
ticket_createOpens a support ticket for a customer request; the customer is emailed only if you ask.$0.01 a call - Reply to a ticket
ticket_replyEmails the requester a reply in the ticket's thread, with files if needed, or adds a private note, and can set the status.$0.05 a call - Update a ticket
ticket_updateChanges a ticket's status, priority, category, subject, tags, fields, assignee, or the CRM records it is about.$0.01 a call - Merge tickets
ticket_mergeMerges a duplicate ticket into another: its messages, notes, email threads, tags and fields move over.$0.01 a call - Save a canned reply
ticket_save_templateSaves a canned reply under a name, with the status and tags it applies whenever it is sent.$0.001 a call - List canned replies
ticket_list_templatesEvery saved reply with its text, status and tags.Free*
Give this to your agent.
Set up Conecto from https://conecto.chat/SKILL.md