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Help desk

Read help desk settings

ticket_get_settings · Reads only · Markdown

The help desk's SLA targets, auto-close, satisfaction survey setting and support inboxes.

Free*

*Free up to 1,000,000 reads a month for the whole account, then $0.50 per 10,000 reads.

An example

What response times have we promised for urgent tickets, and do old tickets close on their own?

Your agent callsticket_get_settingsFree*

The example business is Halverson Cycle & Repair, a bike shop with a repair workshop in Portland, Oregon. The reply is the one the tool really gives.

With these arguments
{}
What comes back
{
  "settings": {
    "sla": {},
    "auto_close_days": 0,
    "ask_rating_on_resolve": false,
    "support_inboxes": [
      "support@halverson-cycle-repair.useconecto.com"
    ]
  }
}

Use it when

Someone asks what response times were promised, or how tickets close.

What it does

The SLA targets, auto-close, the satisfaction survey setting and the support inboxes. Free.

What comes back

The settings: SLA targets per priority, auto_close_days, ask_rating_on_resolve and the support inboxes. Every reply also carries cost_usd and balance_usd.

The call

Over MCP, call ticket_get_settings on https://api.conecto.chat/mcp/helpdesk. Over REST:

Terminal
curl -X POST https://api.conecto.chat/v1/tools/ticket_get_settings \
  -H "Authorization: Bearer $CONECTO_KEY" \
  -H "Content-Type: application/json" \
  -d '{}'

More Help desk tools

All 13 tools

Give this to your agent.

Set up Conecto from https://conecto.chat/SKILL.md