Help desk
Delete a canned reply
Deletes a saved reply by name.
$0.001 a call
From your agent’s balance. A call that fails costs nothing.
An example
Delete the old summer sale reply. That offer is over.
Your agent callsticket_delete_template$0.001 a call
The example business is Halverson Cycle & Repair, a bike shop with a repair workshop in Portland, Oregon. The reply is the one the tool really gives.
With these arguments
{
"name": "summer-sale-2025"
}What comes back
Use it when
A saved reply is out of date.
What it does
Delete a saved reply by name.
What comes back
deleted: the reply's name. Every reply also carries cost_usd and balance_usd.
Inputs
| Name | Type | What it is |
|---|---|---|
nameRequired | string | 1 to 80 characters. |
The call
Over MCP, call ticket_delete_template on https://api.conecto.chat/mcp/helpdesk. Over REST:
Terminal
curl -X POST https://api.conecto.chat/v1/tools/ticket_delete_template \
-H "Authorization: Bearer $CONECTO_KEY" \
-H "Content-Type: application/json" \
-d '{"name":"summer-sale-2025"}'When it refuses
A refused call costs nothing and says what to do next.
| Code | When | What to do |
|---|---|---|
not_found404 | No saved reply has that name. | Call ticket_list_templates and use one of its names. |
More Help desk tools
All 13 tools- List tickets
ticket_listTickets, newest activity first, filtered by status, priority, requester, tag, field or contact, or as a work queue.Free* - Read a ticket
ticket_getOne ticket with its request, every reply, customer message and note, its fields, SLA state and rating.Free* - Open a ticket
ticket_createOpens a support ticket for a customer request; the customer is emailed only if you ask.$0.01 a call - Reply to a ticket
ticket_replyEmails the requester a reply in the ticket's thread, with files if needed, or adds a private note, and can set the status.$0.05 a call - Update a ticket
ticket_updateChanges a ticket's status, priority, category, subject, tags, fields, assignee, or the CRM records it is about.$0.01 a call - Merge tickets
ticket_mergeMerges a duplicate ticket into another: its messages, notes, email threads, tags and fields move over.$0.01 a call - Connect a support inbox
ticket_connect_inboxMakes an inbox a support inbox: every new email to it opens a ticket, and replies stay in its thread.$0.001 a call - Save a canned reply
ticket_save_templateSaves a canned reply under a name, with the status and tags it applies whenever it is sent.$0.001 a call
Give this to your agent.
Set up Conecto from https://conecto.chat/SKILL.md