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List canned replies

ticket_list_templates · Reads only · Markdown

Every saved reply with its text, status and tags.

Free*

*Free up to 1,000,000 reads a month for the whole account, then $0.50 per 10,000 reads.

An example

What canned replies do we have saved?

Your agent callsticket_list_templatesFree*

The example business is Halverson Cycle & Repair, a bike shop with a repair workshop in Portland, Oregon. The reply is the one the tool really gives.

With these arguments
{}
What comes back
{
  "templates": [
    {
      "name": "repair-times",
      "body": "Hello {requester_name},\n\na tune-up takes 2 to 3 working days, and a repair that needs parts 5 to 7. We text you as soon as your bike is ready to pick up.\n\n{business_name}",
      "status": "pending",
      "tags": [
        "repairs"
      ],
      "updated_at": "2026-10-14T08:00:00+00:00"
    },
    {
      "name": "summer-sale-2025",
      "body": "Hello {requester_name}, our summer sale ended on August 31.",
      "status": "resolved",
      "tags": [],
      "updated_at": "2026-10-14T08:00:00+00:00"
    }
  ],
  "count": 2
}

Use it when

Before answering a common question, to reuse the saved wording.

What it does

Every saved reply with its text, status and tags. Free.

What comes back

Every saved reply with its name, body, status and tags, and how many. Every reply also carries cost_usd and balance_usd.

The call

Over MCP, call ticket_list_templates on https://api.conecto.chat/mcp/helpdesk. Over REST:

Terminal
curl -X POST https://api.conecto.chat/v1/tools/ticket_list_templates \
  -H "Authorization: Bearer $CONECTO_KEY" \
  -H "Content-Type: application/json" \
  -d '{}'

More Help desk tools

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