--- area: "helpdesk" title: "Help desk" tools: 13 mcp_server: "https://api.conecto.chat/mcp/helpdesk" auth: "Authorization: Bearer " docs_url: "https://conecto.chat/tools/helpdesk" --- # Help desk Support tickets for the business. Email to a support inbox opens a ticket, and replies go out in the same thread. SLA targets, work queues (waiting on us, overdue, at risk), canned replies, tags, custom fields, merging, satisfaction ratings, auto-close and reports come with it. Replaces: Zendesk, Freshdesk, Help Scout. ## MCP server `https://api.conecto.chat/mcp/helpdesk` connects the Help desk tools only, plus the account tools that come with every MCP server. It speaks MCP over Streamable HTTP; send the key as `Authorization: Bearer `. Every tool here is also a REST call: `POST https://api.conecto.chat/v1/tools/` with the arguments as a JSON object. ## ChatGPT and Claude Add `https://api.conecto.chat/v1/mcp` as a connector in ChatGPT or Claude, one for every area, and tick Help desk when you sign in. It signs in with OAuth: someone on the account signs in on conecto.chat, ticks the areas it may use and allows it, and it runs on a key of its own that the owner can revoke. ## OpenAPI For a custom GPT's Actions: `https://api.conecto.chat/v1/openapi/helpdesk.json` (OpenAPI 3.0, the key as a Bearer token). For Power Automate, Logic Apps and Copilot Studio connectors: `https://api.conecto.chat/v1/openapi/helpdesk.swagger.json` (OpenAPI 2.0, the key in the X-Api-Key header). Both list this area's tools and the account tools. Prices: Reading and reports free · a reply $0.05 · opening or changing a ticket $0.01, also when an email opens one · settings and canned replies $0.001. A call that fails costs nothing. ## Tools | Tool | What it does | Price | |---|---|---| | [ticket_list](https://conecto.chat/tools/helpdesk/ticket_list.md) | Tickets, newest activity first, filtered by status, priority, requester, tag, field or contact, or as a work queue. | Free up to 1,000,000 reads a month. | | [ticket_get](https://conecto.chat/tools/helpdesk/ticket_get.md) | One ticket with its request, every reply, customer message and note, its fields, SLA state and rating. | Free up to 1,000,000 reads a month. | | [ticket_create](https://conecto.chat/tools/helpdesk/ticket_create.md) | Opens a support ticket for a customer request; the customer is emailed only if you ask. | $0.01 a call. | | [ticket_reply](https://conecto.chat/tools/helpdesk/ticket_reply.md) | Emails the requester a reply in the ticket's thread, with files if needed, or adds a private note, and can set the status. | $0.05 a call. | | [ticket_update](https://conecto.chat/tools/helpdesk/ticket_update.md) | Changes a ticket's status, priority, category, subject, tags, fields, assignee, or the CRM records it is about. | $0.01 a call. | | [ticket_merge](https://conecto.chat/tools/helpdesk/ticket_merge.md) | Merges a duplicate ticket into another: its messages, notes, email threads, tags and fields move over. | $0.01 a call. | | [ticket_connect_inbox](https://conecto.chat/tools/helpdesk/ticket_connect_inbox.md) | Makes an inbox a support inbox: every new email to it opens a ticket, and replies stay in its thread. | $0.001 a call. | | [ticket_save_template](https://conecto.chat/tools/helpdesk/ticket_save_template.md) | Saves a canned reply under a name, with the status and tags it applies whenever it is sent. | $0.001 a call. | | [ticket_list_templates](https://conecto.chat/tools/helpdesk/ticket_list_templates.md) | Every saved reply with its text, status and tags. | Free up to 1,000,000 reads a month. | | [ticket_delete_template](https://conecto.chat/tools/helpdesk/ticket_delete_template.md) | Deletes a saved reply by name. | $0.001 a call. | | [ticket_get_settings](https://conecto.chat/tools/helpdesk/ticket_get_settings.md) | The help desk's SLA targets, auto-close, satisfaction survey setting and support inboxes. | Free up to 1,000,000 reads a month. | | [ticket_update_settings](https://conecto.chat/tools/helpdesk/ticket_update_settings.md) | Sets the SLA targets per priority, auto-close and the satisfaction survey. | $0.001 a call. | | [ticket_report](https://conecto.chat/tools/helpdesk/ticket_report.md) | How support went over the last days: volumes, backlog, response and resolution times, SLA results, ratings, and tickets by channel, priority and tag. | Free up to 1,000,000 reads a month. | ## Example jobs - Answer each new ticket asking when a repair is ready within the hour, then mark it as waiting on the customer. - Every morning, work through the overdue queue first, then the tickets waiting on the business. - Ask for a rating when a ticket is resolved, and report last month's ratings to the owner.