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Help desk report

ticket_report · Reads only · Markdown

How support went over the last days: volumes, backlog, response and resolution times, SLA results, ratings, and tickets by channel, priority and tag.

Free*

*Free up to 1,000,000 reads a month for the whole account, then $0.50 per 10,000 reads.

An example

How did support go last month? Response times, ratings, and what people wrote in about.

Your agent callsticket_reportFree*

The example business is Halverson Cycle & Repair, a bike shop with a repair workshop in Portland, Oregon. The reply is the one the tool really gives.

With these arguments
{
  "days": 30
}
What comes back
{
  "report": {
    "days": 30,
    "since": "2026-09-14T08:00:00+00:00",
    "opened": 1,
    "resolved": 0,
    "backlog": {
      "open": 0,
      "pending": 1,
      "overdue": 0,
      "unassigned": 1
    },
    "first_response_minutes": {
      "median": 0,
      "p90": 0,
      "count": 1
    },
    "not_answered_yet": 0,
    "resolution_minutes": {
      "median": null,
      "p90": null,
      "count": 0
    },
    "sla": {
      "first_response": {
        "met": 0,
        "breached": 0
      },
      "resolution": {
        "met": 0,
        "breached": 0
      }
    },
    "satisfaction": {
      "good": 0,
      "bad": 0,
      "score_percent": null
    },
    "by_channel": {
      "api": 1
    },
    "by_priority": {
      "high": 1
    },
    "top_tags": {
      "damage": 1
    }
  }
}

Use it when

Someone asks how support is doing, or for a monthly review.

What it does

How support went over the last `days` (default 30): tickets opened and resolved, the backlog now (open, pending, overdue, unassigned), first-response and resolution times in minutes (median and 90th percentile), SLA targets met and breached, satisfaction ratings, and tickets by channel, priority and tag. Free.

What comes back

The report: tickets opened and resolved, the backlog now, first-response and resolution times (median and 90th percentile), SLA targets met and breached, ratings, and tickets by channel, priority and tag. Every reply also carries cost_usd and balance_usd.

Inputs

NameTypeWhat it is
daysinteger1 to 365. Default: 30.

The call

Over MCP, call ticket_report on https://api.conecto.chat/mcp/helpdesk. Over REST:

Terminal
curl -X POST https://api.conecto.chat/v1/tools/ticket_report \
  -H "Authorization: Bearer $CONECTO_KEY" \
  -H "Content-Type: application/json" \
  -d '{"days":30}'

More Help desk tools

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