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Help center

Suggested articles

help_center_suggestions · Reads only · Markdown

New articles and edits the help center proposes from the team's own answers, waiting for a decision.

Free*

*Free up to 1,000,000 reads a month for the whole account, then $0.50 per 10,000 reads.

An example

Has the help center suggested any new articles from our recent answers?

Your agent callshelp_center_suggestionsFree*

The example business is Halverson Cycle & Repair, a bike shop with a repair workshop in Portland, Oregon. The reply is the one the tool really gives.

With these arguments
{
  "status": "pending"
}
What comes back
{
  "suggestions": [
    {
      "id": 4157,
      "kind": "new",
      "status": "pending",
      "title": "Shipping a bike out of state",
      "description": "Costs, times and packing for orders outside Oregon.",
      "question": "Do you ship bikes to Seattle?",
      "reason": "The team answered this 4 times in chat this month, and no article covers it.",
      "confidence": 0.86,
      "auto": false,
      "sources": 4,
      "created_at": "2026-10-12T07:00:00Z",
      "decided_at": null,
      "category": 4111,
      "article": null
    }
  ]
}

Use it when

To review what the help center proposes to write, on paid plans.

What it does

What the help center proposes to write or change, from the team’s own answers (paid plans): new articles and edits waiting for a decision, with why and how sure it is. Read one in full with its id.

What comes back

Up to 50 suggestions with their kind (new or edit), title, question, why, how sure (confidence) and the article they change; with id, one suggestion in full with its content and sources. Every reply also carries cost_usd and balance_usd.

Inputs

NameTypeWhat it is
idintegerRead one suggestion in full.
statusstringOne of: pending,published,dismissed,all. Default: pending.

The call

Over MCP, call help_center_suggestions on https://api.conecto.chat/mcp/helpcenter. Over REST:

Terminal
curl -X POST https://api.conecto.chat/v1/tools/help_center_suggestions \
  -H "Authorization: Bearer $CONECTO_KEY" \
  -H "Content-Type: application/json" \
  -d '{"status":"pending"}'

When it refuses

A refused call costs nothing and says what to do next.

CodeWhenWhat to do
tool_error422No suggestion has that id.Call help_center_suggestions without an id to list them.

More Help center tools

All 20 tools

Give this to your agent.

Set up Conecto from https://conecto.chat/SKILL.md