---
name: "help_center_suggestions"
area: "helpcenter"
title: "Suggested articles"
price: "free"
method: "POST"
url: "https://api.conecto.chat/v1/tools/help_center_suggestions"
mcp_server: "https://api.conecto.chat/mcp/helpcenter"
auth: "Authorization: Bearer <conecto_sk_ key>"
docs_url: "https://conecto.chat/tools/helpcenter/help_center_suggestions"
---

# Suggested articles (`help_center_suggestions`)

New articles and edits the help center proposes from the team's own answers, waiting for a decision.

What the help center proposes to write or change, from the team’s own answers (paid plans): new articles and edits waiting for a decision, with why and how sure it is. Read one in full with its id.

Price: Free up to 1,000,000 reads a month for the whole account, then $0.50 per 10,000 reads. A call that fails costs nothing.

## Use it when

To review what the help center proposes to write, on paid plans.

## Say this to your agent

> Has the help center suggested any new articles from our recent answers?

## Inputs

| Name | Type | Required | Description | Allowed values | Default |
|---|---|---|---|---|---|
| `id` | integer | no | Read one suggestion in full. |  |  |
| `status` | string | no |  | `"pending"`, `"published"`, `"dismissed"`, `"all"` | `"pending"` |

## Example

Written for Halverson Cycle & Repair, a bike shop with a repair workshop in Portland, Oregon.

MCP: call `help_center_suggestions` on the MCP server `https://api.conecto.chat/mcp/helpcenter` with these arguments:

```json
{
  "status": "pending"
}
```

REST:

```bash
curl https://api.conecto.chat/v1/tools/help_center_suggestions \
  -H "Authorization: Bearer $CONECTO_KEY" \
  -H "Content-Type: application/json" \
  -d '{"status": "pending"}'
```

## Response

```json
{
  "call_id": "5f0c8a2e-3b7d-4c1e-9a64-2d8e1f7b0c93",
  "tool": "help_center_suggestions",
  "status": "succeeded",
  "replayed": false,
  "cost_usd": "$0.00",
  "balance_usd": "$19.75",
  "result": {
    "suggestions": [
      {
        "id": 4157,
        "kind": "new",
        "status": "pending",
        "title": "Shipping a bike out of state",
        "description": "Costs, times and packing for orders outside Oregon.",
        "question": "Do you ship bikes to Seattle?",
        "reason": "The team answered this 4 times in chat this month, and no article covers it.",
        "confidence": 0.86,
        "auto": false,
        "sources": 4,
        "created_at": "2026-10-12T07:00:00Z",
        "decided_at": null,
        "category": 4111,
        "article": null
      }
    ]
  }
}
```

`result`: Up to 50 suggestions with their kind (new or edit), title, question, why, how sure (confidence) and the article they change; with id, one suggestion in full with its content and sources.

## Errors

| Code | Status | When | Fix |
|---|---|---|---|
| `tool_error` | 422 | No suggestion has that id. | Call help_center_suggestions without an id to list them. |

The refusals every tool can give (401 key, 402 balance, 429 limits) are on the errors page: https://conecto.chat/docs/errors.md

## Related

- [help_center_overview](https://conecto.chat/tools/helpcenter/help_center_overview.md): Where the help center lives and what is in it: its address, whether it is public, unpublished changes, collections and recent articles. Free up to 1,000,000 reads a month.
- [help_center_design_guide](https://conecto.chat/tools/helpcenter/help_center_design_guide.md): The whole design language as data: theme fields, section types, templates, fonts, icons, languages, CSS rules and article blocks. Free up to 1,000,000 reads a month.
- [help_center_get_design](https://conecto.chat/tools/helpcenter/help_center_get_design.md): The full design document, the draft or the published one, with the draft revision. Free up to 1,000,000 reads a month.
- [help_center_update_design](https://conecto.chat/tools/helpcenter/help_center_update_design.md): Changes the draft design: theme, whole pages, CSS, words or language; visitors see nothing until it is published. $0.001 a call.
- [help_center_edit_sections](https://conecto.chat/tools/helpcenter/help_center_edit_sections.md): Adds, changes, moves, copies or removes sections on one page of the draft. $0.001 a call.
- [help_center_apply_template](https://conecto.chat/tools/helpcenter/help_center_apply_template.md): Starts the draft design over from a built-in template; the brand, language, words and CSS carry over. $0.001 a call.
- [help_center_preview](https://conecto.chat/tools/helpcenter/help_center_preview.md): A private link to any page of the draft, and the page's HTML if you ask for it. Free up to 1,000,000 reads a month.
- [help_center_publish](https://conecto.chat/tools/helpcenter/help_center_publish.md): Makes the draft design what visitors see; the previous design is kept as a version. $0.01 a call.
- [help_center_set_public](https://conecto.chat/tools/helpcenter/help_center_set_public.md): Opens the published help center to everyone, or closes it again. $5 a month while the help center is public, $0.001 to close it ($5.00 a month while public), up to $5.00.
- [help_center_list_collections](https://conecto.chat/tools/helpcenter/help_center_list_collections.md): Every collection with its id, icon, description and article count. Free up to 1,000,000 reads a month.
- [help_center_save_collection](https://conecto.chat/tools/helpcenter/help_center_save_collection.md): Creates a collection, or changes one: name, description, icon and order. $0.01 a call.
- [help_center_delete_collection](https://conecto.chat/tools/helpcenter/help_center_delete_collection.md): Deletes a collection; its articles stay and move to General. $0.001 a call.
- [help_center_list_articles](https://conecto.chat/tools/helpcenter/help_center_list_articles.md): Articles, newest change first, matching words, in one collection, or only published or drafts. Free up to 1,000,000 reads a month.
- [help_center_get_article](https://conecto.chat/tools/helpcenter/help_center_get_article.md): One article with its HTML content and recent revisions, by id or slug. Free up to 1,000,000 reads a month.
- [help_center_save_article](https://conecto.chat/tools/helpcenter/help_center_save_article.md): Creates an article or changes one, written in Markdown or HTML; it stays a draft until published. $0.01 a call.
- [help_center_delete_article](https://conecto.chat/tools/helpcenter/help_center_delete_article.md): Deletes an article for good, with its revisions. $0.001 a call.
- [help_center_upload_image](https://conecto.chat/tools/helpcenter/help_center_upload_image.md): Stores an image for the design or an article and returns the path to use. $0.01 a call.
- [help_center_gaps](https://conecto.chat/tools/helpcenter/help_center_gaps.md): What visitors could not find: searches with no results, and chat questions that ended with a handoff to the team. Free up to 1,000,000 reads a month.
- [help_center_review_suggestion](https://conecto.chat/tools/helpcenter/help_center_review_suggestion.md): Publishes a suggested article or edit, keeps it as a draft, or dismisses it. $0.001 a call.