---
name: "ticket_connect_inbox"
area: "helpdesk"
title: "Connect a support inbox"
price: "$0.001"
method: "POST"
url: "https://api.conecto.chat/v1/tools/ticket_connect_inbox"
mcp_server: "https://api.conecto.chat/mcp/helpdesk"
auth: "Authorization: Bearer <conecto_sk_ key>"
docs_url: "https://conecto.chat/tools/helpdesk/ticket_connect_inbox"
---

# Connect a support inbox (`ticket_connect_inbox`)

Makes an inbox a support inbox: every new email to it opens a ticket, and replies stay in its thread.

Make one of the account's email inboxes a support inbox (open_tickets true): every new email to it opens a ticket, a reply in the same thread is added to that ticket (and reopens it), and ticket replies go out from its address in the same thread. Out-of-office replies, bounces, list mail and spam never open tickets. open_tickets false stops new tickets; answers to existing ones still arrive. Create the inbox first with email_create_inbox (email connector).

Price: $0.001 a call. A call that fails costs nothing.

## Use it when

Customer email to an existing inbox should become tickets, or should stop doing so.

- For a new address to start from, use [email_create_inbox](https://conecto.chat/tools/email/email_create_inbox.md).

## Say this to your agent

> Make every email to hello@ a support ticket too.

## Inputs

| Name | Type | Required | Description | Allowed values | Default |
|---|---|---|---|---|---|
| `inbox` | string | yes | Up to 254 characters. |  |  |
| `open_tickets` | boolean | no |  |  | `true` |

## Example

Written for Halverson Cycle & Repair, a bike shop with a repair workshop in Portland, Oregon.

MCP: call `ticket_connect_inbox` on the MCP server `https://api.conecto.chat/mcp/helpdesk` with these arguments:

```json
{
  "inbox": "hello@halverson-cycle-repair.useconecto.com",
  "open_tickets": true
}
```

REST:

```bash
curl https://api.conecto.chat/v1/tools/ticket_connect_inbox \
  -H "Authorization: Bearer $CONECTO_KEY" \
  -H "Content-Type: application/json" \
  -d '{"inbox": "hello@halverson-cycle-repair.useconecto.com", "open_tickets": true}'
```

## Response

```json
{
  "call_id": "5f0c8a2e-3b7d-4c1e-9a64-2d8e1f7b0c93",
  "tool": "ticket_connect_inbox",
  "status": "succeeded",
  "replayed": false,
  "cost_usd": "$0.001",
  "balance_usd": "$19.75",
  "result": {
    "inbox": "hello@halverson-cycle-repair.useconecto.com",
    "opens_tickets": true
  }
}
```

`result`: The inbox address and opens_tickets.

## Errors

| Code | Status | When | Fix |
|---|---|---|---|
| `not_found` | 404 | No active inbox of the business has that address. | Use one from email_list_inboxes, or make one with email_create_inbox. |

The refusals every tool can give (401 key, 402 balance, 429 limits) are on the errors page: https://conecto.chat/docs/errors.md

## Related

- [ticket_list](https://conecto.chat/tools/helpdesk/ticket_list.md): Tickets, newest activity first, filtered by status, priority, requester, tag, field or contact, or as a work queue. Free up to 1,000,000 reads a month.
- [ticket_get](https://conecto.chat/tools/helpdesk/ticket_get.md): One ticket with its request, every reply, customer message and note, its fields, SLA state and rating. Free up to 1,000,000 reads a month.
- [ticket_create](https://conecto.chat/tools/helpdesk/ticket_create.md): Opens a support ticket for a customer request; the customer is emailed only if you ask. $0.01 a call.
- [ticket_reply](https://conecto.chat/tools/helpdesk/ticket_reply.md): Emails the requester a reply in the ticket's thread, with files if needed, or adds a private note, and can set the status. $0.05 a call.
- [ticket_update](https://conecto.chat/tools/helpdesk/ticket_update.md): Changes a ticket's status, priority, category, subject, tags, fields, assignee, or the CRM records it is about. $0.01 a call.
- [ticket_merge](https://conecto.chat/tools/helpdesk/ticket_merge.md): Merges a duplicate ticket into another: its messages, notes, email threads, tags and fields move over. $0.01 a call.
- [ticket_save_template](https://conecto.chat/tools/helpdesk/ticket_save_template.md): Saves a canned reply under a name, with the status and tags it applies whenever it is sent. $0.001 a call.
- [ticket_list_templates](https://conecto.chat/tools/helpdesk/ticket_list_templates.md): Every saved reply with its text, status and tags. Free up to 1,000,000 reads a month.
- [ticket_delete_template](https://conecto.chat/tools/helpdesk/ticket_delete_template.md): Deletes a saved reply by name. $0.001 a call.
- [ticket_get_settings](https://conecto.chat/tools/helpdesk/ticket_get_settings.md): The help desk's SLA targets, auto-close, satisfaction survey setting and support inboxes. Free up to 1,000,000 reads a month.
- [ticket_update_settings](https://conecto.chat/tools/helpdesk/ticket_update_settings.md): Sets the SLA targets per priority, auto-close and the satisfaction survey. $0.001 a call.
- [ticket_report](https://conecto.chat/tools/helpdesk/ticket_report.md): How support went over the last days: volumes, backlog, response and resolution times, SLA results, ratings, and tickets by channel, priority and tag. Free up to 1,000,000 reads a month.