If several people answer customers, invite them so conversations can be handled in one shared inbox.
1. Open Workspace → Team.
2. Choose Invite teammate and enter the colleague’s email address.
3. Review the access options shown in the invitation and send it.
4. Check the Invitations tab to see pending invites. Once accepted, the person appears under Members.
If you cannot invite someone, check the number of seats available in Team and make sure you have permission to manage workspace members. Use Departments & titles and Routing when your team needs conversations directed to particular people.