The Phone area lets you prepare an assistant, connect its knowledge, choose a voice, and test it before answering calls. Availability depends on your phone access and plan.
1. Open Phone → Assistant. Set the greeting and write instructions for what the assistant should answer, ask, or pass to your team.
2. Use Knowledge to choose the information it should rely on. Review Voice and Bookings if those are part of your call flow.
3. Open Number & testing to review the number setup, then make a Test call. Listen for the greeting and ask a few typical questions.
4. Check Call history to review the result. Adjust the greeting, instructions, or knowledge before you allow live calls.
If Phone says the test window has ended or shows no phone number, review Phone → Billing & credits and Number & testing before expecting the assistant to answer incoming calls.