Help center articles let customers find answers on your public help page and in the chat widget. Organize each article under the collection that best matches the customer’s question.
1. Open Help center → Articles and choose New article.
2. Write a clear question or task as the title. In the body, explain the steps, the expected result, and what to try if they do not work.
3. Open the article details and choose its Collection. To add a collection, return to Articles → Manage categories, enter a name, choose Add, and then Done.
4. Save as draft if the answer needs review. Choose Publish when it is ready for customers.
5. Open View help center to check the public page. In Appearance & publishing, review the public help center and chat widget settings.
If an article does not appear publicly, open it and confirm its status is Published and that the public help center is turned on.