---
name: "phone_get_call"
area: "phone"
title: "Get a phone call"
price: "free"
method: "POST"
url: "https://api.conecto.chat/v1/tools/phone_get_call"
mcp_server: "https://api.conecto.chat/mcp/phone"
auth: "Authorization: Bearer <conecto_sk_ key>"
docs_url: "https://conecto.chat/tools/phone/phone_get_call"
---

# Get a phone call (`phone_get_call`)

One call with its whole transcript: who said what, and when.

One call with its whole transcript (who said what, and when).

Price: Free up to 1,000,000 reads a month for the whole account, then $0.50 per 10,000 reads. A call that fails costs nothing.

## Use it when

The details of a call matter: what the caller asked, what the line promised.

## Say this to your agent

> What exactly did the caller from Beaverton say about the squeaky brakes?

## Inputs

| Name | Type | Required | Description | Allowed values | Default |
|---|---|---|---|---|---|
| `call_id` | string | yes | Exactly 36 characters. |  |  |

## Example

Written for Halverson Cycle & Repair, a bike shop with a repair workshop in Portland, Oregon.

MCP: call `phone_get_call` on the MCP server `https://api.conecto.chat/mcp/phone` with these arguments:

```json
{
  "call_id": "a3f5c2d1-9b8e-4f70-8c6d-2e1b0a9f8c7d"
}
```

REST:

```bash
curl https://api.conecto.chat/v1/tools/phone_get_call \
  -H "Authorization: Bearer $CONECTO_KEY" \
  -H "Content-Type: application/json" \
  -d '{"call_id": "a3f5c2d1-9b8e-4f70-8c6d-2e1b0a9f8c7d"}'
```

## Response

```json
{
  "call_id": "5f0c8a2e-3b7d-4c1e-9a64-2d8e1f7b0c93",
  "tool": "phone_get_call",
  "status": "succeeded",
  "replayed": false,
  "cost_usd": "$0.00",
  "balance_usd": "$19.75",
  "result": {
    "call": {
      "call_id": "a3f5c2d1-9b8e-4f70-8c6d-2e1b0a9f8c7d",
      "direction": "inbound",
      "from": "+15035550187",
      "to": "+15035550123",
      "at": "2026-10-13T16:42:10+00:00",
      "status": "ended",
      "answered": true,
      "duration_seconds": 146,
      "cost_usd": "$0.75",
      "summary": "The brakes on a bike from last week's tune-up squeak; the caller wants them looked at.",
      "ended_at": "2026-10-13T16:44:36+00:00",
      "transcript": [
        {
          "speaker": "assistant",
          "text": "Hi, you've reached Halverson Cycle & Repair. This is our automated line: how can we help?",
          "at_second": 0
        },
        {
          "speaker": "caller",
          "text": "Hi, I had my bike tuned up last week and the front brake squeaks every time I stop.",
          "at_second": 6
        }
      ]
    }
  }
}
```

`result`: The call with its direction, numbers, times, status, duration, cost and summary, and the transcript: each line with the speaker (caller or assistant), the text and the second it was said.

## Errors

| Code | Status | When | Fix |
|---|---|---|---|
| `not_found` | 404 | No call of the business has that call_id. | Find the call with phone_list_calls and use its call_id. |

The refusals every tool can give (401 key, 402 balance, 429 limits) are on the errors page: https://conecto.chat/docs/errors.md

## Related

- [phone_search_numbers](https://conecto.chat/tools/phone/phone_search_numbers.md): Phone numbers the business can rent right now, each with the monthly price and a quote to rent it. Free up to 1,000,000 reads a month.
- [phone_rent_number](https://conecto.chat/tools/phone/phone_rent_number.md): Rents a number found by phone_search_numbers; this call pays the first month. Quoted, up to $25.00.
- [phone_setup_assistant](https://conecto.chat/tools/phone/phone_setup_assistant.md): Sets how the business's numbers answer (the agent's webhook or taking messages), the greeting, voice and hours, and whether messages become tickets. $0.001 a call.
- [phone_get_assistant](https://conecto.chat/tools/phone/phone_get_assistant.md): How the business's numbers answer, whether they answer right now (and why not), and the voices to choose from. Free up to 1,000,000 reads a month.
- [phone_list_numbers](https://conecto.chat/tools/phone/phone_list_numbers.md): The numbers the business rents, with their monthly price and next renewal. Free up to 1,000,000 reads a month.
- [phone_list_calls](https://conecto.chat/tools/phone/phone_list_calls.md): Calls to and from the business's numbers, newest first: who, when, how long and what it cost, missed ones included. Free up to 1,000,000 reads a month.
- [phone_release_number](https://conecto.chat/tools/phone/phone_release_number.md): Gives a number back for good: it stops answering at once and its rent ends. Free.