--- name: "outreach_resume" area: "outreach" title: "Resume an outreach campaign" price: "free" method: "POST" url: "https://api.conecto.chat/v1/tools/outreach_resume" mcp_server: "https://api.conecto.chat/mcp/outreach" auth: "Authorization: Bearer " docs_url: "https://conecto.chat/tools/outreach/outreach_resume" --- # Resume an outreach campaign (`outreach_resume`) Resume a paused outreach campaign once what paused it is fixed. Send again from a paused campaign, once what paused it is fixed (paused_reason says what). When the key that paid for it was revoked, the key that resumes it pays for new people from then on; the campaign still names the key that made it. Price: Free. A call that fails costs nothing. ## Use it when After a pause, a top-up, or a mailbox that can send again. ## Say this to your agent > I am back, start the hotel emails again. ## Inputs | Name | Type | Required | Description | Allowed values | Default | |---|---|---|---|---|---| | `campaign_id` | string | yes | The campaign_id outreach_save_campaign answered with. Exactly 36 characters. | | | ## Example Written for Halverson Cycle & Repair, a bike shop with a repair workshop in Portland, Oregon. MCP: call `outreach_resume` on the MCP server `https://api.conecto.chat/mcp/outreach` with these arguments: ```json { "campaign_id": "6f1c1b7e-4a1e-4d55-9a0b-0f7c3e9a2b11" } ``` REST: ```bash curl https://api.conecto.chat/v1/tools/outreach_resume \ -H "Authorization: Bearer $CONECTO_KEY" \ -H "Content-Type: application/json" \ -d '{"campaign_id": "6f1c1b7e-4a1e-4d55-9a0b-0f7c3e9a2b11"}' ``` ## Response ```json { "call_id": "5f0c8a2e-3b7d-4c1e-9a64-2d8e1f7b0c93", "tool": "outreach_resume", "status": "succeeded", "replayed": false, "cost_usd": "$0.00", "balance_usd": "$19.75", "result": { "campaign": { "campaign_id": "6f1c1b7e-4a1e-4d55-9a0b-0f7c3e9a2b11", "name": "Guest bikes for Portland hotels", "status": "running", "paused_reason": null, "mailboxes": [ { "mailbox_id": 4101, "email": "dana@halversoncycle.example" } ], "steps": [ { "subject": "Guest bikes for {company}", "text": "Hi {first_name},\n\n{first_line}\n\nWe rent city bikes to hotels in Portland and service them every week, so your front desk never deals with a flat tire. Guests ride to the waterfront in ten minutes.\n\nCould I bring two bikes by on Thursday so your staff can try them?\n\n{sender_name}\nHalverson Cycle & Repair" }, { "subject": "", "text": "Hi {first_name}, the two trial bikes for {company} are still yours this month. Should I hold a pair for you?\n\n{sender_first_name}", "delay_days": 3 } ], "audience": { "tag": "hotel" }, "schedule": { "days": [ "tue", "wed" ], "start_hour": 9, "end_hour": 12, "time_zone": "America/Los_Angeles" }, "daily_limit": 30, "people": 2, "by": "Pip", "created_at": "2026-10-14T08:00:00+00:00", "started_at": "2026-10-14T08:00:00Z" } } } ``` `result`: campaign, as outreach_save_campaign shows it. ## Errors | Code | Status | When | Fix | |---|---|---|---| | `no_mailbox` | 409 | No mailbox of the campaign can send. | Resume a mailbox with outreach_update_mailbox, or connect another. | | `not_started` | 409 | The campaign never started. | Start it with outreach_start. | | `campaign_ended` | 409 | The campaign was stopped or has finished. | Save a new campaign. | The refusals every tool can give (401 key, 402 balance, 429 limits) are on the errors page: https://conecto.chat/docs/errors.md ## Related - [outreach_connect_mailbox](https://conecto.chat/tools/outreach/outreach_connect_mailbox.md): A one-hour link for the owner to connect their own mailbox for outreach, typing its password on a Conecto page. Free. - [outreach_mailboxes](https://conecto.chat/tools/outreach/outreach_mailboxes.md): The business's mailboxes connected for outreach, each with its state, daily limit, what it sent today and its bounce rate; never a password. Free up to 1,000,000 reads a month. - [outreach_update_mailbox](https://conecto.chat/tools/outreach/outreach_update_mailbox.md): Rename an outreach mailbox, change its daily limit, pause or resume its sending, or disconnect it. Free. - [outreach_save_campaign](https://conecto.chat/tools/outreach/outreach_save_campaign.md): Create or change an outreach campaign: its mailboxes, the emails you write, the audience, a first line per person and when it sends. Free. - [outreach_preview](https://conecto.chat/tools/outreach/outreach_preview.md): One step of an outreach campaign as it will go, for real people: to, from, the subject and the text with the unsubscribe line. Free up to 1,000,000 reads a month. - [outreach_start](https://conecto.chat/tools/outreach/outreach_start.md): Start an outreach campaign the person approved; $0.01 per person when their first email leaves. Free. - [outreach_campaigns](https://conecto.chat/tools/outreach/outreach_campaigns.md): The business's outreach campaigns, newest first, each with its status and numbers. Free up to 1,000,000 reads a month. - [outreach_get_campaign](https://conecto.chat/tools/outreach/outreach_get_campaign.md): An outreach campaign with its numbers, each step's emails and replies, and its people page by page with their status. Free up to 1,000,000 reads a month. - [outreach_replies](https://conecto.chat/tools/outreach/outreach_replies.md): The replies to the business's outreach campaigns, newest first, with who wrote, the text and their status now. Free up to 1,000,000 reads a month. - [outreach_set_status](https://conecto.chat/tools/outreach/outreach_set_status.md): Keep in the CRM whether someone outreach reached is interested or not; their pending emails stop. Free. - [outreach_pause](https://conecto.chat/tools/outreach/outreach_pause.md): Pause a running outreach campaign; replies are still read and resuming carries on. Free. - [outreach_stop](https://conecto.chat/tools/outreach/outreach_stop.md): End an outreach campaign for good; nobody it hasn't emailed is emailed or charged. Free.