---
name: "help_center_gaps"
area: "helpcenter"
title: "What visitors could not find"
price: "free"
method: "POST"
url: "https://api.conecto.chat/v1/tools/help_center_gaps"
mcp_server: "https://api.conecto.chat/mcp/helpcenter"
auth: "Authorization: Bearer <conecto_sk_ key>"
docs_url: "https://conecto.chat/tools/helpcenter/help_center_gaps"
---

# What visitors could not find (`help_center_gaps`)

What visitors could not find: searches with no results, and chat questions that ended with a handoff to the team.

Questions the help center does not answer yet: searches that found nothing and questions people asked in chat that ended with a handoff to the team. Write articles for the top ones.

Price: Free up to 1,000,000 reads a month for the whole account, then $0.50 per 10,000 reads. A call that fails costs nothing.

## Use it when

Deciding which articles to write next.

## Say this to your agent

> What are people searching for in the help center that we don't answer?

## Inputs

| Name | Type | Required | Description | Allowed values | Default |
|---|---|---|---|---|---|
| `days` | integer | no | 1 to 90. |  | `30` |

## Example

Written for Halverson Cycle & Repair, a bike shop with a repair workshop in Portland, Oregon.

MCP: call `help_center_gaps` on the MCP server `https://api.conecto.chat/mcp/helpcenter` with these arguments:

```json
{
  "days": 30
}
```

REST:

```bash
curl https://api.conecto.chat/v1/tools/help_center_gaps \
  -H "Authorization: Bearer $CONECTO_KEY" \
  -H "Content-Type: application/json" \
  -d '{"days": 30}'
```

## Response

```json
{
  "call_id": "5f0c8a2e-3b7d-4c1e-9a64-2d8e1f7b0c93",
  "tool": "help_center_gaps",
  "status": "succeeded",
  "replayed": false,
  "cost_usd": "$0.00",
  "balance_usd": "$19.75",
  "result": {
    "days": 30,
    "searches": [
      {
        "query": "shipping to canada",
        "searches": 14,
        "found_nothing": 14,
        "last_at": "2026-10-13T18:22:05Z"
      },
      {
        "query": "tabor tire clearance",
        "searches": 6,
        "found_nothing": 6,
        "last_at": "2026-10-12T09:41:30Z"
      }
    ],
    "questions": [
      {
        "question": "Can you ship a bike to Vancouver, and do I pay import duty?",
        "times": 3,
        "last_at": "2026-10-11T15:02:44Z",
        "answered_by_team": true,
        "conversations": [
          4182,
          4190
        ]
      }
    ]
  }
}
```

`result`: The days covered, the searches that found nothing (how often, and when last), and the chat questions handed to the team, with how often each came up and the conversations.

## Errors

This tool has no errors of its own.

The refusals every tool can give (401 key, 402 balance, 429 limits) are on the errors page: https://conecto.chat/docs/errors.md

## Related

- [help_center_overview](https://conecto.chat/tools/helpcenter/help_center_overview.md): Where the help center lives and what is in it: its address, whether it is public, unpublished changes, collections and recent articles. Free up to 1,000,000 reads a month.
- [help_center_design_guide](https://conecto.chat/tools/helpcenter/help_center_design_guide.md): The whole design language as data: theme fields, section types, templates, fonts, icons, languages, CSS rules and article blocks. Free up to 1,000,000 reads a month.
- [help_center_get_design](https://conecto.chat/tools/helpcenter/help_center_get_design.md): The full design document, the draft or the published one, with the draft revision. Free up to 1,000,000 reads a month.
- [help_center_update_design](https://conecto.chat/tools/helpcenter/help_center_update_design.md): Changes the draft design: theme, whole pages, CSS, words or language; visitors see nothing until it is published. $0.001 a call.
- [help_center_edit_sections](https://conecto.chat/tools/helpcenter/help_center_edit_sections.md): Adds, changes, moves, copies or removes sections on one page of the draft. $0.001 a call.
- [help_center_apply_template](https://conecto.chat/tools/helpcenter/help_center_apply_template.md): Starts the draft design over from a built-in template; the brand, language, words and CSS carry over. $0.001 a call.
- [help_center_preview](https://conecto.chat/tools/helpcenter/help_center_preview.md): A private link to any page of the draft, and the page's HTML if you ask for it. Free up to 1,000,000 reads a month.
- [help_center_publish](https://conecto.chat/tools/helpcenter/help_center_publish.md): Makes the draft design what visitors see; the previous design is kept as a version. $0.01 a call.
- [help_center_set_public](https://conecto.chat/tools/helpcenter/help_center_set_public.md): Opens the published help center to everyone, or closes it again. $5 a month while the help center is public, $0.001 to close it ($5.00 a month while public), up to $5.00.
- [help_center_list_collections](https://conecto.chat/tools/helpcenter/help_center_list_collections.md): Every collection with its id, icon, description and article count. Free up to 1,000,000 reads a month.
- [help_center_save_collection](https://conecto.chat/tools/helpcenter/help_center_save_collection.md): Creates a collection, or changes one: name, description, icon and order. $0.01 a call.
- [help_center_delete_collection](https://conecto.chat/tools/helpcenter/help_center_delete_collection.md): Deletes a collection; its articles stay and move to General. $0.001 a call.
- [help_center_list_articles](https://conecto.chat/tools/helpcenter/help_center_list_articles.md): Articles, newest change first, matching words, in one collection, or only published or drafts. Free up to 1,000,000 reads a month.
- [help_center_get_article](https://conecto.chat/tools/helpcenter/help_center_get_article.md): One article with its HTML content and recent revisions, by id or slug. Free up to 1,000,000 reads a month.
- [help_center_save_article](https://conecto.chat/tools/helpcenter/help_center_save_article.md): Creates an article or changes one, written in Markdown or HTML; it stays a draft until published. $0.01 a call.
- [help_center_delete_article](https://conecto.chat/tools/helpcenter/help_center_delete_article.md): Deletes an article for good, with its revisions. $0.001 a call.
- [help_center_upload_image](https://conecto.chat/tools/helpcenter/help_center_upload_image.md): Stores an image for the design or an article and returns the path to use. $0.01 a call.
- [help_center_suggestions](https://conecto.chat/tools/helpcenter/help_center_suggestions.md): New articles and edits the help center proposes from the team's own answers, waiting for a decision. Free up to 1,000,000 reads a month.
- [help_center_review_suggestion](https://conecto.chat/tools/helpcenter/help_center_review_suggestion.md): Publishes a suggested article or edit, keeps it as a draft, or dismisses it. $0.001 a call.