---
name: "account_find_person"
area: "account"
title: "Find a person's data"
price: "free"
method: "POST"
url: "https://api.conecto.chat/v1/tools/account_find_person"
mcp_server: "https://api.conecto.chat/mcp/account"
auth: "Authorization: Bearer <conecto_sk_ key>"
docs_url: "https://conecto.chat/tools/account/account_find_person"
---

# Find a person's data (`account_find_person`)

Every record the account holds about one person, by email or phone, with each kind's count and ids.

Every record this account holds about one person, by their email address or phone number, across every area: CRM, chats, emails, tickets, forms, bookings, calls, applications, invoices, orders, newsletters, HR and the call log, with their chats and CRM history. For a person who asks what the business keeps about them (GDPR Art. 15). Shows each kind with its count and ids; account_export_person gives them a copy, account_erase_person erases what may go.

Price: Free. A call that fails costs nothing.

## Use it when

Someone asks what the business keeps about them, or before exporting or erasing their data.

- For a word or name anywhere in files, emails and records, use [account_search](https://conecto.chat/tools/account/account_search.md).
- For one CRM customer with everything open, use [crm_get_customer](https://conecto.chat/tools/crm/crm_get_customer.md).

## Say this to your agent

> Hannah Price asked what we store about her. What do we have?

## Inputs

| Name | Type | Required | Description | Allowed values | Default |
|---|---|---|---|---|---|
| `email` | string | no | The person's email address. Up to 254 characters. |  |  |
| `phone` | string | no | Their phone number in international format, like +1 503 555 0145. Up to 40 characters. |  |  |

## Example

Written for Halverson Cycle & Repair, a bike shop with a repair workshop in Portland, Oregon.

MCP: call `account_find_person` on the MCP server `https://api.conecto.chat/mcp/account` with these arguments:

```json
{
  "email": "hannah.price@example.com"
}
```

REST:

```bash
curl https://api.conecto.chat/v1/tools/account_find_person \
  -H "Authorization: Bearer $CONECTO_KEY" \
  -H "Content-Type: application/json" \
  -d '{"email": "hannah.price@example.com"}'
```

## Response

```json
{
  "call_id": "5f0c8a2e-3b7d-4c1e-9a64-2d8e1f7b0c93",
  "tool": "account_find_person",
  "status": "succeeded",
  "replayed": false,
  "cost_usd": "$0.00",
  "balance_usd": "$19.75",
  "result": {
    "found": [
      {
        "kind": "crm.contact",
        "name": "contact",
        "records": 1,
        "ids": [
          "1"
        ]
      },
      {
        "kind": "crm.contactactivity",
        "name": "contact activity",
        "records": 3,
        "ids": [
          "1",
          "2"
        ]
      }
    ],
    "records": 10,
    "note": null
  }
}
```

`result`: found: each kind (like crm.contact or market.formresponse) with its name, how many records and up to 20 ids; records in all; a note when nothing holds them.

## Errors

| Code | Status | When | Fix |
|---|---|---|---|
| `invalid_input` | 400 | Neither an email nor a phone number was given, the email is not an address, or the phone number is not in international format. | Send email, or phone like +1 503 555 0145. |

The refusals every tool can give (401 key, 402 balance, 429 limits) are on the errors page: https://conecto.chat/docs/errors.md

## Related

- [account_balance](https://conecto.chat/tools/account/account_balance.md): The balance, this key's daily budget, auto-reload, and how much of the month's free reads and downloads is used. Free.
- [account_refund_topup](https://conecto.chat/tools/account/account_refund_topup.md): Refunds a top-up from the last 24 hours that none of has been used: the credit, with its tax, goes back to the card, and the service fee is kept. Free.
- [account_owner_link](https://conecto.chat/tools/account/account_owner_link.md): A one-time link that signs the business owner into their Conecto page, without a password. Free.
- [account_get_limits](https://conecto.chat/tools/account/account_get_limits.md): The limits Conecto raises on request, each with its standard and current value, and the business's requests with their answers. Free.
- [account_request_limit](https://conecto.chat/tools/account/account_request_limit.md): Ask Conecto to raise a limit: which one, the number the business needs, and why. Free.
- [account_events](https://conecto.chat/tools/account/account_events.md): What happened lately, oldest first: applications, bookings, form responses, signatures, replies, emails, website goals and the agents' own events. Free up to 1,000,000 reads a month.
- [account_emit_event](https://conecto.chat/tools/account/account_emit_event.md): Sends an event the agent names, custom.<name>, to the channels subscribed to it and to account_events. $0.005 per channel it goes to.
- [account_search](https://conecto.chat/tools/account/account_search.md): One search across the business's files, table rows, help articles, CRM, emails, tickets, invoices, books, stock and tasks. Free up to 1,000,000 reads a month.
- [account_list_calls](https://conecto.chat/tools/account/account_list_calls.md): The business's recent calls, newest first, optionally only the failed or the succeeded ones, or one area's. Free.
- [account_dashboard_link](https://conecto.chat/tools/account/account_dashboard_link.md): A one-time link to a page showing one area at a glance, made when it opens from what this key may read. Free up to 1,000,000 reads a month.
- [account_get_call](https://conecto.chat/tools/account/account_get_call.md): One call by its call_id, with its status, cost and result. Free.
- [account_get_brand](https://conecto.chat/tools/account/account_get_brand.md): The name, logo, colour and footer line the business's emails and published pages carry. Free up to 1,000,000 reads a month.
- [account_set_brand](https://conecto.chat/tools/account/account_set_brand.md): Sets the sender name, logo, colour and footer on every email to customers and on the business's published pages. $0.001 a call.
- [account_list_email_templates](https://conecto.chat/tools/account/account_list_email_templates.md): Every automatic email to the business's customers, with its subject, headline, opening words and {variables}. Free up to 1,000,000 reads a month.
- [account_set_email_template](https://conecto.chat/tools/account/account_set_email_template.md): Rewrites an email's subject, headline or opening words in the business's voice; the times, amounts and links below them stay. $0.001 a call.
- [account_export_all](https://conecto.chat/tools/account/account_export_all.md): Everything the account holds, as ZIP files in its file store: every record as JSON Lines and the stored files, credentials left out. Free.
- [account_audit_log](https://conecto.chat/tools/account/account_audit_log.md): The account's admin and security actions, newest first, with a check that none was changed or removed. Free up to 1,000,000 reads a month.
- [account_save_team](https://conecto.chat/tools/account/account_save_team.md): Makes or changes a team: the areas its keys may use, a monthly budget that refuses or warns, and its ERP cost center code. $0.001 a call.
- [account_list_teams](https://conecto.chat/tools/account/account_list_teams.md): The account's teams with their areas, budgets, this month's spend, ERP codes, keys and people. Free up to 1,000,000 reads a month.
- [account_pause_team](https://conecto.chat/tools/account/account_pause_team.md): Stops every key of a team at once, until the owner starts it again. Free.
- [account_assign_team](https://conecto.chat/tools/account/account_assign_team.md): Gives a form, a number, an inbox or another thing to a team, so its charges land there. $0.001 a call.
- [account_set_owner_email](https://conecto.chat/tools/account/account_set_owner_email.md): Sends the business's owner a link to confirm they own the account, when it has no owner email yet. Free.
- [account_add_approval_rule](https://conecto.chat/tools/account/account_add_approval_rule.md): Makes a tool wait for a person's approval: every call, or calls over a limit, approved by an email, a channel or a team's managers. $0.001 a call.
- [account_list_approval_rules](https://conecto.chat/tools/account/account_list_approval_rules.md): The tools that wait for a person's approval, with their thresholds and approvers. Free up to 1,000,000 reads a month.
- [account_export_person](https://conecto.chat/tools/account/account_export_person.md): One person's records and files in one ZIP in the file store, with a download link to give them. Free.
- [account_erase_person](https://conecto.chat/tools/account/account_erase_person.md): Erases one person across every area and says what it kept and why, like invoices the law keeps. Free.
- [account_data_locations](https://conecto.chat/tools/account/account_data_locations.md): Where each area's data is stored and processed: the company, the country or region, and what it holds. Free up to 1,000,000 reads a month.