---
name: "account_erase_person"
area: "account"
title: "Erase a person's data"
price: "free"
method: "POST"
url: "https://api.conecto.chat/v1/tools/account_erase_person"
mcp_server: "https://api.conecto.chat/mcp/account"
auth: "Authorization: Bearer <conecto_sk_ key>"
docs_url: "https://conecto.chat/tools/account/account_erase_person"
---

# Erase a person's data (`account_erase_person`)

Erases one person across every area and says what it kept and why, like invoices the law keeps.

Erases one person across every area when they ask (GDPR Art. 17), once you know it is them (they wrote from that address, or confirmed it). Their CRM contact, chat visitor, past meetings and calls are anonymised, so deals stay without them, and a meeting they were only a guest at drops them; their chats, CRM history, form and routing form answers, job applications with the CV, newsletter subscriptions and events are deleted, and the call log's contents that name them are cleared. Kept, each with its reason in the result: accounting records, employment records, signed documents, the audit log, the account's own settings, upcoming meetings, and emails and tickets (outreach emails and replies too) unless correspondence is true. Their address goes on the suppression lists, so it is never mailed again: outreach campaigns stop for them at once. Can't be undone; the owner is emailed. Free.

Price: Free. A call that fails costs nothing.

## Use it when

A person asks to be forgotten and you know it is them; first check with account_find_person.

- For removing someone from one newsletter only, use [newsletters_remove_subscriber](https://conecto.chat/tools/newsletters/newsletters_remove_subscriber.md).
- For deleting one job application, use [hiring_delete_applicant](https://conecto.chat/tools/hiring/hiring_delete_applicant.md).
- For removing an employee, use [hr_delete_person](https://conecto.chat/tools/hr/hr_delete_person.md).

## Say this to your agent

> Hannah Price asked us to delete her data. Do it, and tell me what we have to keep.

## Inputs

| Name | Type | Required | Description | Allowed values | Default |
|---|---|---|---|---|---|
| `email` | string | no | The person's email address. Up to 254 characters. |  |  |
| `phone` | string | no | Their phone number in international format, like +1 503 555 0145. Up to 40 characters. |  |  |
| `correspondence` | boolean | no | Also delete their emails and tickets, when no law requires keeping them. |  | `false` |

## Example

Written for Halverson Cycle & Repair, a bike shop with a repair workshop in Portland, Oregon.

MCP: call `account_erase_person` on the MCP server `https://api.conecto.chat/mcp/account` with these arguments:

```json
{
  "email": "hannah.price@example.com"
}
```

REST:

```bash
curl https://api.conecto.chat/v1/tools/account_erase_person \
  -H "Authorization: Bearer $CONECTO_KEY" \
  -H "Content-Type: application/json" \
  -d '{"email": "hannah.price@example.com"}'
```

## Response

```json
{
  "call_id": "5f0c8a2e-3b7d-4c1e-9a64-2d8e1f7b0c93",
  "tool": "account_erase_person",
  "status": "succeeded",
  "replayed": false,
  "cost_usd": "$0.00",
  "balance_usd": "$19.75",
  "result": {
    "erased": [
      {
        "kind": "crm.contact",
        "name": "contact",
        "records": 1,
        "how": "anonymised"
      },
      {
        "kind": "crm.contactactivity",
        "name": "contact activity",
        "records": 3,
        "how": "deleted"
      }
    ],
    "kept": [
      {
        "kind": "market.invoice",
        "name": "invoice",
        "records": 1,
        "why": "an accounting record the law requires keeping (Germany: 10 years for books, 8 for invoices and bills)"
      }
    ],
    "never_contacted_again": [
      "hannah.price@example.com"
    ]
  }
}
```

`result`: erased: each kind with how many records and how (deleted, anonymised, contents cleared); kept: each kind with how many records and why; never_contacted_again: the address or number now suppressed.

## Errors

| Code | Status | When | Fix |
|---|---|---|---|
| `invalid_input` | 400 | Neither an email nor a phone number was given, or one is malformed. | Send email, or phone like +1 503 555 0145. |

The refusals every tool can give (401 key, 402 balance, 429 limits) are on the errors page: https://conecto.chat/docs/errors.md

## Related

- [account_balance](https://conecto.chat/tools/account/account_balance.md): The balance, this key's daily budget, auto-reload, and how much of the month's free reads and downloads is used. Free.
- [account_refund_topup](https://conecto.chat/tools/account/account_refund_topup.md): Refunds a top-up from the last 24 hours that none of has been used: the credit, with its tax, goes back to the card, and the service fee is kept. Free.
- [account_owner_link](https://conecto.chat/tools/account/account_owner_link.md): A one-time link that signs the business owner into their Conecto page, without a password. Free.
- [account_get_limits](https://conecto.chat/tools/account/account_get_limits.md): The limits Conecto raises on request, each with its standard and current value, and the business's requests with their answers. Free.
- [account_request_limit](https://conecto.chat/tools/account/account_request_limit.md): Ask Conecto to raise a limit: which one, the number the business needs, and why. Free.
- [account_events](https://conecto.chat/tools/account/account_events.md): What happened lately, oldest first: applications, bookings, form responses, signatures, replies, emails, website goals and the agents' own events. Free up to 1,000,000 reads a month.
- [account_emit_event](https://conecto.chat/tools/account/account_emit_event.md): Sends an event the agent names, custom.<name>, to the channels subscribed to it and to account_events. $0.005 per channel it goes to.
- [account_search](https://conecto.chat/tools/account/account_search.md): One search across the business's files, table rows, help articles, CRM, emails, tickets, invoices, books, stock and tasks. Free up to 1,000,000 reads a month.
- [account_list_calls](https://conecto.chat/tools/account/account_list_calls.md): The business's recent calls, newest first, optionally only the failed or the succeeded ones, or one area's. Free.
- [account_dashboard_link](https://conecto.chat/tools/account/account_dashboard_link.md): A one-time link to a page showing one area at a glance, made when it opens from what this key may read. Free up to 1,000,000 reads a month.
- [account_get_call](https://conecto.chat/tools/account/account_get_call.md): One call by its call_id, with its status, cost and result. Free.
- [account_get_brand](https://conecto.chat/tools/account/account_get_brand.md): The name, logo, colour and footer line the business's emails and published pages carry. Free up to 1,000,000 reads a month.
- [account_set_brand](https://conecto.chat/tools/account/account_set_brand.md): Sets the sender name, logo, colour and footer on every email to customers and on the business's published pages. $0.001 a call.
- [account_list_email_templates](https://conecto.chat/tools/account/account_list_email_templates.md): Every automatic email to the business's customers, with its subject, headline, opening words and {variables}. Free up to 1,000,000 reads a month.
- [account_set_email_template](https://conecto.chat/tools/account/account_set_email_template.md): Rewrites an email's subject, headline or opening words in the business's voice; the times, amounts and links below them stay. $0.001 a call.
- [account_export_all](https://conecto.chat/tools/account/account_export_all.md): Everything the account holds, as ZIP files in its file store: every record as JSON Lines and the stored files, credentials left out. Free.
- [account_audit_log](https://conecto.chat/tools/account/account_audit_log.md): The account's admin and security actions, newest first, with a check that none was changed or removed. Free up to 1,000,000 reads a month.
- [account_save_team](https://conecto.chat/tools/account/account_save_team.md): Makes or changes a team: the areas its keys may use, a monthly budget that refuses or warns, and its ERP cost center code. $0.001 a call.
- [account_list_teams](https://conecto.chat/tools/account/account_list_teams.md): The account's teams with their areas, budgets, this month's spend, ERP codes, keys and people. Free up to 1,000,000 reads a month.
- [account_pause_team](https://conecto.chat/tools/account/account_pause_team.md): Stops every key of a team at once, until the owner starts it again. Free.
- [account_assign_team](https://conecto.chat/tools/account/account_assign_team.md): Gives a form, a number, an inbox or another thing to a team, so its charges land there. $0.001 a call.
- [account_set_owner_email](https://conecto.chat/tools/account/account_set_owner_email.md): Sends the business's owner a link to confirm they own the account, when it has no owner email yet. Free.
- [account_add_approval_rule](https://conecto.chat/tools/account/account_add_approval_rule.md): Makes a tool wait for a person's approval: every call, or calls over a limit, approved by an email, a channel or a team's managers. $0.001 a call.
- [account_list_approval_rules](https://conecto.chat/tools/account/account_list_approval_rules.md): The tools that wait for a person's approval, with their thresholds and approvers. Free up to 1,000,000 reads a month.
- [account_find_person](https://conecto.chat/tools/account/account_find_person.md): Every record the account holds about one person, by email or phone, with each kind's count and ids. Free.
- [account_export_person](https://conecto.chat/tools/account/account_export_person.md): One person's records and files in one ZIP in the file store, with a download link to give them. Free.
- [account_data_locations](https://conecto.chat/tools/account/account_data_locations.md): Where each area's data is stored and processed: the company, the country or region, and what it holds. Free up to 1,000,000 reads a month.